IT Support Professional
1 week ago
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team at Connective Talent. As a Desktop Support Engineer, you will be responsible for providing high-touch support to VIP clients and ensuring a smooth experience for executives and guests.
Key Responsibilities:
- Meeting Support: Provide technical support for on-site meetings, conferences, and executive gatherings, ensuring that technology functions smoothly during these high-stakes events.
- Event Support: Occasionally, you may be required to support off-site meetings, which will be compensated.
- Desktop Support: Troubleshoot standard desktop issues in a high-pressure environment, focusing on executive-level support.
Requirements:
- Expert-level Customer Service skills.
- Minimum of 2 years of experience in desktop support, preferably with VIP or executive support experience. Must be able to demonstrate a troubleshooting methodology.
- Critical thinking and ability to juggle multiple competing priorities.
- Proficiency in Windows 10 (moving to Windows 11), Office 365, and familiarity with conferencing tools like Zoom, Teams, and Webex.
- Experience with ServiceNow is a plus but not required.
- Ability to diagnose and manage desktop support issues, with knowledge of tier 2 or tier 3 support.
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