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Overnight Front Desk Agent

4 weeks ago

Dallas, Texas, United States Virgin Hotels Full time
Join Our Team as an Overnight Front Desk Agent

We are seeking a highly skilled and enthusiastic Overnight Front Desk Agent to join our team at Virgin Hotels. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities:
  • Learn and retain complete knowledge of front office procedures and comply with all policies and procedures.
  • Maintain the Virgin "Tone of Voice," Culture & level of standards set forth by the management team.
  • Use excellent communication skills with guests, staff, including verbal, written and body language.
  • Learn and retain knowledge of all front office technical systems (HMS, EAM, Guestware, GoConcierge, etc).
  • Assist and process check-in & check-outs for our guests in accordance with their preference (traditional, kiosk, iPad).
  • Process guest accounts by presenting folios to guests when requested, resolving any disputed charges & settling accounts by following accounting procedures.
  • Adhere to the following cashiering procedures: Process allowances, Make change for guests, Post charges, Settle Room accounts, Run closing reports, Count bank at end of shift, Complete designated cashier reports, Drop Receipts, Secure Bank.
  • Maintain a clean, hygienic and organized work environment.
  • Set up work station with necessary supplies.
  • Obtain an assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Be able to communicate timely and in a responsive manner via digital device.
  • Manage The Know program to ensure guest profile information is relevant and it is being utilized to dazzle our guests during their stay.
  • Ensure all guests questions & requests are completed & followed up on while executing fabulous guest service.
  • Be creative and think outside the box to create memorable experiences for our guests.
  • Work well on a team or independently while being accountable for work performed.
  • Take, record and relay messages accurately, completely and legibly.
  • Complete all items on the shift checklist.
  • Adhere to security procedures to ensure our guest's safety.
  • Handle all issues and concerns on the overnight shift and keep proper documentation of all important events.
Requirements:
  • Ability to work a shift other than a day shift, such as pm, swing or overnight shift.
  • Ability to work on weekends and holidays.
  • Stand for periods of 8-10 hours.
  • Input and access data in various computer systems.
  • Understand guest inquiries and provide clear, concise responses.
  • Work with others like a rock star, while constantly advocating for your guests.
  • Communicate clearly in verbal and written English.
  • Work cohesively with other departments and co-workers as part of a team.
  • Focus attention on details.
  • Maintain confidentiality of all guests and hotel information.
  • Maintain a neat, clean and well-groomed appearance per hotel standards.
  • Bend, squat and stretch in areas of limited space to perform cleaning, organization and other duties.
  • Adhere to hotel policies including but not limited to attendance, safety, behavior.

We are looking for a highly motivated and organized individual who is passionate about delivering exceptional guest service. If you are a team player with excellent communication skills and a passion for creating memorable experiences for our guests, we encourage you to apply for this exciting opportunity.