Front Desk Representative

4 days ago

Dallas, Texas, United States Doubletree Dallas Campbell Center Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the DoubleTree by Hilton Hotel Dallas - Campbell Centre. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay.

Responsibilities:
  • Guest Service: Greet and register guests, provide information about hotel services and facilities, and respond to guest inquiries and requests.
  • Front Desk Operations: Manage the front desk, handle check-ins and check-outs, and maintain accurate records of guest stays.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with other departments to ensure a smooth and efficient operation.
Requirements:
  • Education: High school diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Previous experience in a hotel or related field is preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and a positive attitude.
  • Certifications: Familiarity with hotel software and systems, such as property management systems and point-of-sale systems.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision coverage.
  • Opportunities for Advancement: Opportunities for career growth and advancement within the company.
  • Recognition and Rewards: Recognition and rewards for outstanding performance and contributions to the team.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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