Overnight Front Desk Agent

4 weeks ago

Dallas, Texas, United States Virgin Hotels Full time
About the Role

We are seeking a highly skilled and enthusiastic Overnight Junction Agent to join our team at Virgin Hotels. As a key member of our front office team, you will be responsible for delivering exceptional guest service and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities
  • Learn and retain complete knowledge of front office procedures and comply with all policies and procedures.
  • Maintain the Virgin "Tone of Voice," Culture & level of standards set forth by the management team.
  • Use excellent communication skills with guests, staff including verbal, written and body language.
  • Learn and retain knowledge of all front office technical systems (HMS, EAM, Guestware, GoConcierge, etc).
  • Assist and process check-in & check-outs for our guests in accordance with their preference (traditional, kiosk, iPad).
  • Process guest accounts by presenting folios to guests when requested, resolving any disputed charges & settling accounts by following accounting procedures.
  • Maintain a clean, hygienic and organized work environment. Set up work station with necessary supplies.
  • Be able to communicate timely and in a responsive manner via digital device.
  • Manage The Know program to ensure guest profile information is relevant and it is being utilized to dazzle our guests during their stay.
  • Ensure all guests questions & requests are completed & followed up on while executing fabulous guest service.
  • Be creative and think outside the box to create memorable experiences for our guests.
  • Work well on a team or independently while being accountable for work performed.
  • Take, record and relay messages accurately, completely and legibly.
  • Complete all items on the shift checklist.
  • Adhere to security procedures to ensure our guest's safety.
  • Handle all issues and concerns on the overnight shift and keep proper documentation of all important events.
Requirements
  • Current, legal and unrestricted ability to work in the United States
  • 2-3 years of front office agent experience or similar customer service supervisor experience
  • Ability to compute accurate mathematical calculations
  • Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone
  • Proficient in MS Word, Excel, PowerPoint
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.

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