Front Desk Agent

4 weeks ago


Dallas, Texas, United States HEI Hotels & Resorts Full time
Job Title: Front Desk Agent

As a Front Desk Agent at HEI Hotels & Resorts, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay. Your role will involve greeting guests, checking them in and out, and handling any issues that may arise during their stay.

Key Responsibilities:

  • Greet guests and provide a positive first impression
  • Check guests in and out, ensuring accurate and efficient processing
  • Handle guest complaints and resolve issues in a professional and courteous manner
  • Provide information and recommendations to guests on hotel amenities and services
  • Maintain a clean and organized front desk area

Requirements:

  • High school diploma or equivalent required
  • Previous hotel experience preferred
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and multitask

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career advancement
  • Discounts on hotel stays and services

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