Ticketing Operations Manager
4 weeks ago
Job Summary
As a Ticketing Operations Manager with the University of Texas at Austin, you will oversee the ticket office for assigned events, ensuring seamless customer service and efficient operations. Your responsibilities will include managing window and phone sales, resolving customer ticket issues, and supervising ticket sellers during event shifts. You will also develop a comprehensive knowledge of the university's ticketing system and monitor the access management system to resolve any scanning hardware or software issues. Additionally, you will provide event, venue, and ticket information to patrons, ensuring a high level of customer service and resolving any customer service issues that may arise. You will also facilitate special services, including artist or press Will Call tickets, VIP tickets, rush tickets, and guest lists, and create and distribute reports, including drop counts, final audits, and end-of-night financial settlements. This role requires strong organizational and communication skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities
Manage window and phone sales, resolving customer ticket issues and supervising ticket sellers during event shifts
Develop a comprehensive knowledge of the university's ticketing system
Monitor the access management system to resolve any scanning hardware or software issues
Provide event, venue, and ticket information to patrons
Facilitate special services, including artist or press Will Call tickets, VIP tickets, rush tickets, and guest lists
Create and distribute reports, including drop counts, final audits, and end-of-night financial settlements
Ensure a high level of customer service and resolve any customer service issues that may arise
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