Area General Manager

3 weeks ago

Austin, Texas, United States Landing Full time
Job Description

About the Role:

We are seeking a highly skilled Area General Manager to lead our Field Operations team in the Austin Market. In this role, you will be responsible for driving success and providing an exceptional member experience. Your ownership and leadership will be crucial in making key decisions and implementing processes that drive growth and revenue.

About the Team:

Our Field Operations team is dedicated to supporting member and property needs while working closely with our host, installation, and property success teams. As an Area General Manager, you will be an integral part of our team, working together to provide an exceptional experience for our members in the Austin Market.

Key Responsibilities:

  • Manage short-term reservations and coordinate with booking platforms to maximize occupancy and revenue.
  • Develop and maintain strong relationships with booking platform representatives and property partners to ensure seamless communication and issue resolution.
  • Oversee the end-to-end reservation process, acting as the key point of contact to ensure guest satisfaction throughout their stay.
  • Handle guest inquiries, support requests, and ticket resolutions efficiently through multiple communication channels.
  • Form partnerships with and oversee property housekeeping teams.
  • Evaluate property and home condition, ensuring inventory meets Landing standards.
  • Oversee market metrics and monitor performance against key performance indicators.
  • Act as liaison with property management teams to quickly resolve maintenance requests, address member concerns, and execute new leases.
  • Simultaneously complete multiple daily tasks and build processes for the future.
  • Evaluate market performance and build weekly market performance reports to present to Field Operations leaders.

Requirements:

  • This is an In-Market position.
  • 1+ years of management experience.
  • Strategic Doer: You're an expert at zooming out and seeing the big picture, but don't overlook the tiny details and love to build from the ground up.
  • Interpersonal Skills: You have exceptional communication and interpersonal skills, with the ability to develop a high degree of personal credibility at all levels of the organization.
  • An obsession with customer experience and satisfaction.
  • Ability to thrive in high-growth environments and an evolving startup atmosphere.
  • Experience using data and metrics to drive improvement.
  • Strong organizational and leadership qualities, an over-communicator, proactive ownership style.
  • Ability to earn trust of leadership, work independently, and drive results with minimal supervision.
  • Hands-on mentality to jump in and get things done when it counts.

Landing provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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