Guest Services Manager
23 hours ago
Key Responsibilities:
• Assist with weekend guest services operations, ensuring a smooth experience for visitors.
• Cover shifts for callouts and maintain operational hours.
• Troubleshoot issues related to ticketing and admissions technology.
Leadership and Supervision:
• Supervise part-time staff and ensure they are up-to-date with Wildflower Center knowledge.
• Facilitate part-time staff meetings and provide training as needed.
• Assist in managing crowds during high visitation times.
Customer Service:
• Provide excellent customer service by assisting with general admission, explaining ticket prices and discounts.
• Sell memberships, answer questions regarding special events, and update guests on operational changes.
Administrative Tasks:
• Complete required paperwork and reports.
• Work closely with Wildflower Center Altru users to identify best practices for database input and management.
• Review constituents' records for accuracy and assist in correcting records according to UT standards.
• Attend Center-wide and team meetings.
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