Video Conference Operations Specialist

3 weeks ago


Austin, Texas, United States ACL Digital Full time
Job Title: Video Conference Operations Specialist

Job Summary:
ACL Digital is seeking a skilled Video Conference Operations Specialist to join our team. As a key member of our Video Conference Operations team, you will be responsible for delivering world-class video conference support and troubleshooting, meeting support to executive level business partners both on-site and remote.

Key Responsibilities:
  • Physically and remotely troubleshoot video conference rooms and the deployed technology inside the buildout.
  • Provide on-site and remote video conference support for internal and external audiences.
  • Actively monitor dashboards and monitoring systems for ecosystem.
  • Manage the team inbox and calendar along with the global team.
  • Manage the ticketing system and enter information into the event calendar.
  • Use critical thinking skills to diagnose, resolve and communicate difficult technical issues.
  • Partner with employees across the company to accomplish tasks in a timely and responsible manner.

Requirements:
  • 2-3 years of work experience in video conference technician roles.
  • Knowledge of enterprise video conferencing.
  • Experience with Zoom, Poly, Neat and Extron hardware and software.
  • Knowledge of Samsung and NEC commercial grade equipment a plus.
  • Basic experience with Microsoft Office Applications including Outlook, Word and Excel.

Preferred Skills:
  • Experience with AV or VC - fundamental understanding of this technology.
  • Hardware certifications- Zoom, Poly, Extron, Neat experience.
  • Experience with Remote meeting support and auditing a few rooms at a time.
  • Experience in the corporate world- will interface with senior/upper management.

What We Offer:
  • Opportunity to work with a leading company in the industry.
  • Collaborative and dynamic work environment.
  • Competitive salary and benefits package.


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