Video Conference Operations Specialist
3 weeks ago
Job Summary:
ACL Digital is seeking a skilled Video Conference Operations Specialist to join our team. As a key member of our Video Conference Operations team, you will be responsible for delivering world-class video conference support and troubleshooting, meeting support to executive level business partners both on-site and remote.
Key Responsibilities:
- Physically and remotely troubleshoot video conference rooms and the deployed technology inside the buildout.
- Provide on-site and remote video conference support for internal and external audiences.
- Actively monitor dashboards and monitoring systems for ecosystem.
- Manage the team inbox and calendar along with the global team.
- Manage the ticketing system and enter information into the event calendar.
- Use critical thinking skills to diagnose, resolve and communicate difficult technical issues.
- Partner with employees across the company to accomplish tasks in a timely and responsible manner.
Requirements:
- 2-3 years of work experience in video conference technician roles.
- Knowledge of enterprise video conferencing.
- Experience with Zoom, Poly, Neat and Extron hardware and software.
- Knowledge of Samsung and NEC commercial grade equipment a plus.
- Basic experience with Microsoft Office Applications including Outlook, Word and Excel.
Preferred Skills:
- Experience with AV or VC - fundamental understanding of this technology.
- Hardware certifications- Zoom, Poly, Extron, Neat experience.
- Experience with Remote meeting support and auditing a few rooms at a time.
- Experience in the corporate world- will interface with senior/upper management.
What We Offer:
- Opportunity to work with a leading company in the industry.
- Collaborative and dynamic work environment.
- Competitive salary and benefits package.
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