Field Operations Manager

3 weeks ago


Austin, Texas, United States Ticketmaster Entertainment, Inc. Full time

Job Summary:

We are seeking a highly skilled Field Operations Manager to join our team at Ticketmaster Entertainment, Inc. As a key member of our operations team, you will be responsible for coordinating and overseeing the execution of onsite client events and festivals operations in collaboration with multiple departments and clients.

The Job:

The Field Operations Manager will be responsible for successfully deploying FGT equipment and services at locations around the world in collaboration with multiple stakeholders. This includes establishing time-lines and equipment needs for installations and other on-site deliverables in collaboration with Client Operations Managers and clients. You will also execute in-field, onsite festival and box office technologies and deployment in conjunction with Client Operations Managers and clients.

Key Responsibilities:

• Successfully deploy FGT equipment and services at locations around the world in collaboration with multiple stakeholders.
• Establish time-lines and equipment needs for installations and other on-site deliverables in collaboration with Client Operations Managers and clients.
• Execute in-field, onsite festival and box office technologies and deployment in conjunction with Client Operations Managers and clients.
• Create, fulfill and ship packing lists for all venues, events and festivals.
• Maintain existing processes and develop new processes as needed to maintain maximum efficiency.
• Maintain inventory of festival assets, including ensuring dirty, dusty and grimy gear returned from festivals is kept in top shape, organized and cared for.
• Assess loss after each festival and coordinate with Operations and Client Account Managers for coverage of damage from client.
• Provide support and training on FGTs products and services at events and festivals.
• Execute other duties, projects and events as assigned.

Requirements:

• 5+ years' of operations experience.
• Strong background in client and customer service.
• Excellent communication, problem solving, and presentation skills.
• Strong technical background, specifically systems administration, networking and installation.
• Excellent trouble-shooting skills, including identification, solutions and implementations.
• Strong Microsoft Office skills, specifically Excel.
• Background in ticketing and/or entertainment industry a strong plus.
• Ability to travel and work flexible hours, including evenings and weekends for extended periods of time.
• Moves equipment weighing up to 25 pounds.
• Pushing and pulling of rolling carts and cases weighing up to 100 pounds.
• Positions self to install and maintain equipment as necessary.
• Must be able and willing to setup equipment at remote locations which can be hot, dusty, rainy, wet and muddy over often rocky and uneven ground.
• Travel is required and a big part of this role.

About Us:

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

Our Values:

We are guided by our values of Reliability, Teamwork, Integrity, and Belonging. We believe in building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.



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