Customer Care Advocate

2 weeks ago


Greenwood Village, Colorado, United States Groove Toyota Scion Full time

Customer Service Representative

at Groove Toyota

Groove Toyota is seeking a motivated and results-driven Customer Service Representative to enhance our expanding service department team. We offer a dynamic work environment that balances productivity with enjoyment, along with opportunities for professional advancement.

What We Provide:

  • A clear career trajectory that promotes both educational and financial growth
  • Competitive Compensation - $16.00 per hour base plus monthly performance incentives
  • Opportunities for career development and promotion
  • Accrued paid time off from the first day of employment
  • A comprehensive benefits package, including medical, dental, vision, life, and disability insurance
  • 401(k) plan with employer contributions
  • Tuition reimbursement
  • Gym membership reimbursement
  • Employee discounts

Position Summary:

The Customer Service Representative will manage all incoming communications for the Service Department, including phone calls and emails. Responsibilities include confirming service appointments and conducting respectful follow-ups. The ideal candidate will work to foster repeat business by engaging with current customers and ensuring their complete satisfaction with vehicle servicing. Previous experience in a call center is advantageous but not mandatory.

Compensation Structure:

Hourly pay based on individual performance, with potential annual earnings ranging from $31,630 to $40,000+

Who You Are:

  • Dedicated to enhancing the customer experience
  • Proficient in maintaining a friendly, positive, and helpful demeanor while juggling multiple tasks
  • Driven by a strong desire to assist others
  • Able to thrive in a fast-paced environment
  • Possessing excellent written and verbal communication skills
  • A self-starter with strong time management and organizational abilities
  • Reliable with a commendable work ethic
  • Comfortable using technology, including computers and multi-line phone systems
  • At least 1 year of experience in customer service

Key Responsibilities:

  • Promptly respond to all incoming phone calls and emails for the Service Department
  • Reach out to current and past service customers to confirm and schedule appointments
  • Communicate effectively with customers through their preferred method (phone, email, or in-person)
  • Maintain accurate records in the customer database
  • Schedule service appointments for the earliest available time slots
  • Follow up with customers to ensure satisfaction with their service and address any concerns

Requirements:

  • Must be at least 18 years old
  • Ability to pass a pre-employment background check and drug screening
  • Authorized to work in the United States

About Us:

Groove Auto, part of Summit Automotive, is committed to a culture that values diversity and recognizes that strength lies in our differences. Our team is composed of highly engaged individuals who share core values of humility, integrity, and passion. We strive to provide an exceptional experience for both customers and associates, empowering our team to deliver tailored services that meet diverse needs.



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