Client Relations Area Supervisor
2 weeks ago
Job Overview - Client Relations Area Supervisor
As a leading name in the homebuilding industry, D.R. Horton, Inc. is seeking a dedicated Client Relations Area Supervisor to oversee our Warranty Department. This role is crucial in managing a team of customer service professionals within a designated region, ensuring the delivery of exceptional warranty services and enhancing homeowner satisfaction.
About D.R. Horton, Inc.
Founded in 1978, D.R. Horton, Inc. stands as the largest homebuilder in the United States, publicly traded on the New York Stock Exchange. We specialize in constructing and selling high-quality homes primarily for entry-level and first-time move-up buyers. Our company also offers mortgage financing and title services through our subsidiaries.
Key Responsibilities
- Lead and coordinate warranty operations for Customer Service Technicians and support staff within assigned geographical territories.
- Engage with homeowners and subcontractors to amicably resolve warranty-related issues.
- Contribute to the development and continuous improvement of Customer Service policies and the Homeowner's Manual.
- Oversee budget management and ensure compliance with financial guidelines.
- Schedule consultations with homeowners regarding non-warrantable items.
- Manage a team of customer service representatives, focusing on customer retention and satisfaction.
- Design and implement enhanced processes and operational protocols.
- Advocate for product or service modifications to better meet customer needs.
- Participate in the training and development of service personnel.
- Review service requests, manage assignments, and provide guidance to warranty service managers.
- Work collaboratively with homeowners and subcontractors to address and resolve concerns.
- Continuously strive to reduce average completion times for service requests while improving homeowner satisfaction.
Supervisory Duties
This position directly supervises two or more employees within the Customer Service Department. Responsibilities include interviewing, hiring, training, and evaluating staff performance, as well as addressing employee concerns and resolving issues in accordance with organizational policies and legal requirements.
Qualifications
Education and Experience
A Bachelor's degree from an accredited institution or four to six years of relevant experience or training, or a combination of education and experience is required. A valid driver's license and willingness to travel are essential.
Compensation
The expected salary range for this position is $60,000 - $78,000. Join a dynamic team within a Fortune 500 company that values enthusiastic team players. We offer a comprehensive benefits package, including vision, medical, and dental coverage.
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