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Healthcare Customer Service Specialist

2 months ago

Greenwood Village, Colorado, United States US Derm Support Roles Full time
Job Listing: Patient Care Coordination Associate at US Derm Support Roles

We are seeking a dedicated Patient Care Coordination Associate to enhance our operations. This role is essential in ensuring a smooth patient experience within our healthcare facilities. If you thrive in a dynamic environment and are passionate about patient care, this position may be a great fit for you.

Position Overview:
The Patient Care Coordination Associate is crucial in overseeing the patient check-in procedure, updating personal and insurance records in our systems, managing a multi-line phone system, organizing patient files, and processing co-pays and cash transactions.

Benefits of Working with Us:

  • Comprehensive health, dental, and vision insurance
  • $500 matching contribution to Health Savings Account
  • Eligibility for paid time off, holiday pay, life insurance, and long-term disability
  • Additional benefits including voluntary short-term disability insurance and more
  • Participation in a 401K plan with employer contributions, profit sharing, and employee discounts
Key Responsibilities:
  • Execute opening and closing tasks for the clinic
  • Welcome patients, check them in, and verify insurance information
  • Digitally scan documents into electronic health records
  • Ensure cleanliness and organization at the reception and waiting areas
  • Manage appointment scheduling and follow-up communications
  • Address tasks within the electronic health record system
  • Order office supplies, oversee cosmetic product sales, and manage mail distribution
  • Prepare for upcoming patient appointments
Required Qualifications:
  • Education: High school diploma or equivalent
  • Experience: 1-2 years in a medical office or related environment
  • Skills: Competence in basic computer operations, quick adaptability to new software, and strong organizational and communication abilities
  • Additional Requirements: Minimum typing speed of 40 wpm, excellent customer service aptitude, ability to maintain confidentiality, and teamwork skills

Compensation: $17-19 per hour