Scheduling Coordinator

4 days ago


El Paso Texas, United States American Vision Partners Full time
About American Vision Partners

We are a leading provider of eye care services, operating over 100 eye care centers across the United States. Our mission is to deliver exceptional patient experiences and provide best-in-class care.

Job Summary

We are seeking a highly skilled Scheduling Coordinator to join our team. As a Scheduling Coordinator, you will be the first point of contact for our patients and will play a critical role in creating memorable experiences for our patients, providers, and team members.

Key Responsibilities
  • Provide exceptional customer service to patients over the phone, ensuring a positive experience and addressing any concerns or issues.
  • Use professional communication etiquette to service patient needs, utilizing appointment availability and nearest location information.
  • Meet minimum goal achievement based on monthly review of various metrics and expected requirements.
  • Collaborate with internal partners and clinics to support and coordinate patient needs in a timely manner.
  • Be open to learning new skills and taking on various roles based on business need.
Requirements
  • High School diploma or equivalent.
  • Ability to navigate custom computer software and internal systems, with NextGen experience a plus.
  • Experience in a medical office setting, including insurance knowledge, highly desirable.
  • Detail-oriented, reliable, and able to multitask in a fast-paced, high-volume work environment.
  • Excellent verbal and written communication skills, with the ability to show empathy and active listening skills.
  • Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism.
  • Bilingual in Spanish highly preferred but not required.
Benefits

We offer a comprehensive benefits package, including medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, and continuing education opportunities.



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