Centralized Scheduling Coordinator

3 days ago


Houston Texas, United States Select Physical Therapy Full time
Job Summary

We are seeking a highly organized and detail-oriented Centralized Scheduling Coordinator to join our team at Select Physical Therapy. As a Centralized Scheduling Coordinator, you will be responsible for scheduling patients for therapy throughout an assigned region.

Key Responsibilities
  • Schedule procedures accurately and efficiently
  • Communicate with patients, families, and healthcare team members about appointment details and expectations
  • Obtain accurate patient clinical history and provide instructions for procedures
  • Review and evaluate scheduled appointments for completeness
  • Work with the team to ensure office efficiency and timely communication with patients and referral sources
  • Assist with pre-registration process and obtain demographic and insurance information
  • Receive and schedule procedures via phone and electronic media
  • Communicate scheduling concerns to the Center Manager or market leader
  • Communicate scheduled appointments with team members and scan supporting documentation
  • Place calls to patients for pre-surgical appointments and work with the marketing department to develop referral sources
Requirements
  • High School diploma or GED
  • Organization and time management skills
  • Ability to manage customer expectations and deliver superior levels of service
  • Written and oral communication skills at multiple levels
  • Professional telephone skills
  • Strong computer and technological skills
  • Ability to multi-task while on phone
  • Team player and helpful
Preferred Qualifications
  • Associate or Bachelor's degree or 2 years of experience in a similar role
  • Industry-specific customer service certification
  • Familiarity with rehab therapy treatment and medical terminology
  • Comprehensive knowledge of healthcare services and product lines


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