Customer Support Specialist II

1 week ago


Miami, United States Conduent Full time

Customer Experience Associate II

Location: Remote

Compensation: $17.25 per hour

Benefits: Comprehensive benefits package from day one, including paid holidays.

What We Offer:

  • Full-time employment with immediate benefits.
  • Competitive hourly wage of $17.25.
  • Extensive paid training program.
  • Weekends off for work-life balance.
  • A supportive and positive work environment.

Position Requirements:

  • Must be at least 18 years old.
  • High School Diploma or equivalent is required.
  • Successful completion of a background check and drug screening is mandatory.
  • Able to work an 8-hour shift between 7 AM and 7 PM, Monday through Friday.

Role Overview:

As a Customer Experience Associate, you will serve as the initial point of contact for our clients' customers. Your responsibilities will include managing incoming calls, delivering product information, and assisting customers with their inquiries in a knowledgeable, empathetic, and efficient manner. You will need to be attentive, willing to learn, and dedicated to resolving customer issues.

Key Responsibilities:

  • Address all customer inquiries related to tolling and administration using information acquired during training and available resources.
  • Assess customer needs to provide accurate and comprehensive information.
  • Execute necessary transactions through mainframe or web-based systems.
  • Submit research requests clearly and accurately.
  • Maintain a solid understanding of company and client programs, policies, and technologies.
  • Communicate with customers in a warm and empathetic manner.
  • Comply with confidentiality regulations to ensure information is shared only with authorized personnel.
  • Assist other roles during peak workloads or absences.

Successful Candidates Will Possess:

  • The ability to simplify complex information for customer clarity.
  • A strong work ethic and commitment to excellence.
  • Proficient written and verbal communication skills.
  • Effective problem-solving abilities.
  • Experience in customer service.
  • Skills in coaching and mentoring fellow employees.
  • Aptitude for navigating multiple applications and researching solutions.
  • A passion for helping others and guiding them to effective solutions.
  • Enthusiasm for innovative technology.
  • Capability to handle conflict resolution calmly and effectively.
  • Ability to work in a structured environment while managing high call volumes.
  • Commitment to 100% attendance during the paid training period.

We are a rapidly expanding organization that supports your career aspirations.

Compensation Transparency: Actual salaries may vary based on factors such as location, experience, and performance. This position may also be eligible for bonuses or incentives, and Conduent offers a variety of employee benefits including health insurance, dental and vision programs, life and disability insurance, retirement savings plans, paid holidays, and paid time off.



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