Customer Support Specialist
2 weeks ago
Connexa Worx is looking for a dedicated and customer-focused Customer Support Specialist to become a vital part of our team. In this role, you will serve as the primary contact for our clients, delivering outstanding service while addressing their questions and issues. This position demands strong communication abilities, meticulous attention to detail, and the capacity to handle multiple tasks in a dynamic setting.
Compensation:
$26.00 per hour
Employment Type:
Full-time
Key Responsibilities:
- Respond to customer inquiries and issues through phone, email, and chat promptly and professionally.
- Deliver precise information regarding our products or services to clients.
- Recognize and escalate urgent matters to the relevant department.
- Engage actively with customers and record interactions for future reference.
- Adhere to communication protocols to ensure uniformity and accuracy.
- Collaborate with colleagues to meet customer satisfaction objectives.
- Exhibit a high degree of professionalism and empathy in all customer engagements.
- High school diploma or equivalent.
- Prior experience in a customer service capacity is advantageous.
- Exceptional written and verbal communication skills.
- Strong analytical and problem-solving abilities.
- Capability to effectively manage multiple tasks and time efficiently.
- Familiarity with computer systems and software applications.
- Willingness to work flexible hours, including weekends and holidays.
- Comprehensive health, dental, and vision coverage.
- Paid time off and holidays.
- 401(k) retirement plan with company contribution.
- Opportunities for professional growth and development.
- A supportive and inclusive workplace culture.
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