Customer Support Specialist

5 months ago


Miami, United States Mac Papers and Packaging Full time

A Customer Support Specialist, or CSS, will act as a liaison, provide product and services information, answer questions, and resolve with accuracy and efficiency any emerging problems that our customers may face.

This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

Responsibilities:  

Identify and assess customer needs in order to generate solutions that exceed expectations Respond to customers with accurate and complete information by using system tools and resources. Build sustainable relationships and trust with customers through open and interactive communication. Respond to customers for inventory questions, quotes, and product availability. Manage customer complaints to provide situationally based solutions within the time limits and complete follow up to ensure resolution. Properly document all customer interactions.  Follow communication best practice procedures. Go above and beyond to exceed customer expectations.  Quickly learn and demonstrate a solid understanding of product specifications to better respond to customer inquiries. Other duties as assigned.

Required Qualifications:  

Proven customer support experience  Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different customer situations Excellent interpersonal and communication skills Ability to multi-task, prioritize, and manage time effectively

Education:

High school degree or equivalent

Working Conditions & Physical Requirements:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

Regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to type; operate standard office equipment; reach with hands and arms; and lift up to 25 lbs. Specific vision requirements include close vision, distance vision and the ability to adjust focus.

Mental Demands

Regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve non-routine and complex problems; use math and mathematical reasoning; learn and apply new information or skills; perform highly detailed and multiple concurrent tasks; work under intensive deadlines with frequent interruptions; interaction with managers, staff and customers required.

Work Environment

Employee works under typical office conditions, and the noise level is usually quiet.

 Mac Papers + Packaging is an equal opportunity employer and makes employment decisions without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other protected category. 



  • Miami, Florida, United States Paradigm Full time

    Job Title: Customer Support SpecialistParadigm is a leading provider of cloud-based software solutions for the legal industry. We are seeking a highly motivated and customer-focused Customer Support Specialist to join our team.The ideal candidate will have excellent communication skills, a strong ability to problem-solve, and a passion for delivering...


  • Miami, United States Creative Financial Staffing Full time

    Billing Customer Support Specialist About the Billing Customer Support Specialist opportunity: High energy/ collaborative culture Global company that is growing CFS has successfully placed over 130 individuals with this organization in the last 7 years! Responsibilities of the Billing Customer Support Specialist: Provide excellent customer service with...


  • Miami, United States Creative Financial Staffing Full time

    Billing Customer Support Specialist One of CFS' top clients is looking for an experienced Billing Customer Support Specialist to join their growing team. This is an opportunity to manage high level global accounts and contribute to an international organization. Responsibilities of the Billing Customer Support Specialist: Manage a queue of high-level...


  • Miami, United States Creative Financial Staffing Full time

    Billing Customer Support Specialist Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks. One of CFS' top clients is looking for an experienced Billing Customer Support Specialist to join their growing team. This is an opportunity to manage high level global accounts and contribute to an...


  • miami, United States Creative Financial Staffing Full time

    Billing Customer Support Specialist One of CFS' top clients is looking for an experienced Billing Customer Support Specialist to join their growing team. This is an opportunity to manage high level global accounts and contribute to an international organization. Responsibilities of the Billing Customer Support Specialist: Manage a queue of high-level...


  • Miami, United States Creative Financial Staffing Full time

    Billing Customer Support Specialist One of CFS top clients is looking for an experienced Billing Customer Support Specialist to join their growing team. This is an opportunity to manage high level global accounts and contribute to an international organization. Responsibilities of the Billing Customer Support Specialist: Manage a queue of high-level billing...


  • Miami, United States Jewishsac Full time

    HappyPurim.com is seeking a dynamic and driven Sales and Customer Support Specialist to join our team. The ideal candidate will be passionate about client acquisition, relationship building, and providing exceptional customer service. Familiarity with Jewish communal organizations and Jewish holidays is critical for success in this role, as you will be...

  • Data Entry Specialist

    4 weeks ago


    Miami, Florida, United States MyVA Support Full time

    Job Title: Data Entry SpecialistAbout the Role:We are seeking a detail-oriented Data Entry Specialist to join our team at MyVA Support. As a Data Entry Specialist, you will be responsible for accurately inputting data into our system to ensure smooth operations.Key Responsibilities:- Accurately input data into our system.- Engage in effective communication...


  • Miami, United States Boeing Distribution Services Inc. Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...


  • Miami, United States Boeing Distribution Services Inc. Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...


  • Miami, United States Boeing Distribution Services Inc. Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...


  • Miami, United States Boeing Distribution Services Inc. Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...


  • Miami, United States Boeing Distribution Services Inc. Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...


  • Miami, United States haku (careers@hakusports) Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Agent. As a key member of our support team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Offering quality support to...


  • Miami, Florida, United States haku (careers@hakusports) Full time

    Job OverviewWe are seeking a highly skilled Customer Support Agent to join our team at haku. As a key member of our support team, you will be responsible for providing exceptional customer service to our event organizers and participants.Key Responsibilities:Offering quality support to participants with technical and event questionsProviding professional...


  • miami, United States Playbypoint Full time

    About the Role:Playbypoint is a leading innovator in the racquet sports industry, providing cutting-edge enterprise software solutions that transform how clubs, players, and coaches operate and enhance their game. As we continue to expand our product offerings, we're seeking a dedicated Customer Support Representative to join our team. If you have a passion...


  • miami, United States TeleSolv Consulting Full time

    TeleSolv Consulting has an immediate opportunity to work with the Federal Government as a Outreach Analysts in support of the Peace Corps. We are seeking dedicated and motivated Customer Service Representatives to provide world-class support to the public. This is a fully remote position based in the Miami area. Candidates will work directly with the public,...


  • miami, United States TeleSolv Consulting Full time

    TeleSolv Consulting has an immediate opportunity to work with the Federal Government as a Outreach Analysts in support of the Peace Corps. We are seeking dedicated and motivated Customer Service Representatives to provide world-class support to the public. This is a fully remote position based in the Miami area. Candidates will work directly with the public,...


  • miami, United States Creative Financial Staffing Full time

    Billing Customer Support Specialist One of CFS' top clients is looking for an experienced Billing Customer Support Specialist to join their growing team. This is an opportunity to manage high level global accounts and contribute to an international organization. Responsibilities of the Billing Customer Support Specialist: Manage a queue of high-level...


  • miami, United States Creative Financial Staffing Full time

    Billing Customer Support Specialist One of CFS' top clients is looking for an experienced Billing Customer Support Specialist to join their growing team. This is an opportunity to manage high level global accounts and contribute to an international organization. Responsibilities of the Billing Customer Support Specialist: Manage a queue of high-level...