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Technical Support Specialist

2 months ago

Minneapolis, Minnesota, United States MacPhail Center for Music Full time
Job Overview

Position Title: IT Support Technician
Reports To: Director of IT
Status: Non-Exempt; part-time, 24 hours per week
Location: Minneapolis, onsite
Schedule: Tuesday – Friday, 4 PM – 8 PM; Saturday, 9 AM – 5 PM
Schedule subject to change based on departmental requirements.


Position Summary

The IT Support Technician plays a crucial role in assisting users with troubleshooting and resolving technical issues. This position involves diagnosing problems, implementing solutions, and escalating more complex issues to senior IT staff. Additionally, the technician will support various IT projects and ongoing departmental tasks.


Key Responsibilities
  • Address Help Desk inquiries related to software and hardware malfunctions, user challenges, and equipment preparation.
  • Enhance and streamline IT systems and resources.
  • Manage toner supplies for office printers and copiers.
  • Prepare technology setups for meetings and events.
  • Offer audio/visual support during organizational events.
  • Conduct individual training sessions for employees on software and phone usage.
  • Perform additional duties as assigned.

Qualifications

Education: Associate degree, post-secondary certification, or equivalent experience. A+ certification is preferred.
Experience: 3-5 years in computer support and 1-3 years in customer service. Proven troubleshooting experience is essential. Previous experience in customer service and audio/video operations is advantageous.
Skills and Abilities: Proficient in Microsoft operating systems and PC hardware. Excellent verbal and interpersonal communication skills are required. Strong initiative, organizational skills, and the ability to manage multiple tasks effectively are essential.


Physical Requirements

Occasional lifting of up to 50 lbs. Frequent sitting and working at a keyboard for extended periods. Occasional walking, climbing, and bending may be required.


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