Service Manager

4 weeks ago

Austin, Texas, United States New Waterloo Full time
Service Manager Job Description

We are seeking a highly skilled Service Manager to join our team at New Waterloo. As a Service Manager, you will be responsible for overseeing the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation.

Key Responsibilities:

  • Assist the AGM/GM with overseeing the outlet to ensure a smooth service execution.
  • Spearheaded staff training programs to ensure knowledgeable service throughout the outlet.
  • Assist in the development of departmental objectives, policies, procedures, and strategies.
  • Train and supervise Food and beverage employees; provide feedback based on observation.
  • Demonstrate a working understanding of labor cost control through effective scheduling and proactive management.
  • Analyze operational problems, such as theft and wastage, and assist the F&B Managers to establish procedures to alleviate these problems.
  • Hold staff accountable throughout their shifts for job performance through consistent supervision and follow-ups as needed.
  • Ensure immediate response is given to guest comments and concerns and apply corrective measures when necessary.
  • Ensure all employees adhere to dress code policies for their scheduled shifts.
  • Assist in establishing cost improvement objectives and implementing action plans.
  • Follow inventory standards and procedures to conduct an accurate inventory consistently.
  • Ensure staff has a complete understanding of their job requirements and sufficient training before holding them accountable for results.
  • Ensure that all staff is delivering a level of service in accordance with New Waterloo Standard Operating Procedures.
  • Assist management in maintaining awareness of documentation needed and retained in employee files.
  • Create opportunities for ongoing education and development of team members.
  • Assist in the development and implementation of special projects as assigned.
  • Promote and encourage guest name recognition at all times with both internal and external guests.
  • Maintain a high level of cleanliness and safety awareness in the work area.
  • Ensure all equipment is maintained in good, safe working condition; arrange for equipment purchases and repairs as needed.
  • Supervise the outlet in the absence of the AGM/General Manager.
  • Ensure open lines of communication with staff, all departments, and upper management at all times via email, online applications, meetings, etc., to ensure all restaurant needs are met.
  • Attend relevant meetings as instructed.

Requirements:

  • You believe in hospitality deeply and passionately.
  • You're adaptable and unafraid to jump in and get your hands dirty.
  • You're forward-thinking and proactive.
  • You are a leader. You're dedicated to developing with your team and creating a holistic sense of mission.
  • You use your time wisely and are an expert at prioritizing.
  • You are solutions-oriented and have the confidence to make fast-paced decisions.
  • You believe in learning and personal growth; you show up as a contributor, not a spectator.
  • You stay organized and can write and prepare accurate reports with sharp attention to detail.
  • You're able to work flexible hours in a high-volume environment.
  • A plus: You have 3+ years of experience in a hospitality or service industry leadership role.
  • A must: You like to have fun & be nice.

Benefits:

  • We are proud to offer competitive wages and the following benefits for full-time employees:
  • Up to 3 weeks paid time off annually
  • Bonus eligibility for salaried associates
  • 50% off discount at most New Waterloo restaurants
  • Health, vision + dental benefits
  • 401K matching
  • Paid holidays
  • Volunteer pay
  • Tuition reimbursement
  • Referral bonuses
  • Discounts at our shops, and hotels + local partnerships

About New Waterloo:

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provide the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses. Our brands include South Congress Hotel, Revival Hotel, El Capitan Hotel, La Condesa, Sway, Cafe No Se, Manana, Maie Day, Otoko, Watertrade, Il Brutto, Butler Pitch & Putt, Albert Hotel, Fidelity Hotel and Trick Hat Workway.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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