Service Coordination Specialist
1 week ago
We are looking for a meticulous Service Coordination Specialist to enhance our operations. In this role, you will oversee the organization of service requests between clients and field personnel, ensuring optimal scheduling and prompt attention to client needs.
Primary Duties:
- Handle and prioritize incoming client inquiries
- Organize service appointments and allocate technicians accordingly
- Generate dispatch orders as required
- Maintain and update the dispatch schedule
- Monitor the availability of field personnel
- Record service progress in digital systems
- Assist in addressing billing inquiries
Qualifications:
- At least 5 years of experience in customer service
- Excellent verbal and written communication abilities
- Strong organizational skills with the ability to manage multiple tasks
- Proficient in Microsoft Office applications
- High school diploma or equivalent is mandatory
- Experience in dispatching or project oversight is advantageous
Work Environment:
This is a full-time role with standard business hours. The position is situated in a professional office setting.
Physical Requirements:
The position may involve some physical tasks such as lifting documents, bending, and standing.
Become an integral part of a vibrant work environment where your expertise is recognized and valued.
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