Firearms Customer Service Ambassador
5 days ago
Firearms Customer Service Representative
About Us
Rock Island Auction Company is a leading firearms auction house, renowned for its exceptional customer service and expertise in the industry.
Job Summary
We are seeking a highly skilled and customer-focused Firearms Customer Service Representative to join our team. As the first point of contact for buyers, collectors, and gun enthusiasts, you will be responsible for delivering world-class customer service and ensuring a seamless experience for our clients.
Key Responsibilities
- Customer Service
- Provide prompt and courteous service to customers via phone, email, and in-person
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Build and maintain long-lasting relationships with customers
- Communication
- Communicate effectively with customers, colleagues, and management
- Provide clear and concise information to customers regarding auction processes, policies, and procedures
- Record Keeping
- Maintain accurate and up-to-date records of customer interactions
- Meet or exceed company standards for confidentiality, quality, compliance, productivity, efficiency, and client expectations
- Teamwork
- Work collaboratively with colleagues to achieve team goals and objectives
- Empower colleagues to meet targets and goals
Requirements
- Education
- High school diploma or equivalent required
- Experience
- Two years' previous customer support experience required
- Skills
- Intermediate proficiency using Microsoft Office (Outlook, Word, Excel)
- Strong data entry skills and attention to detail
- Ability to work six (6) auction weekends per year
- Ability to obtain and maintain active FOID card status (Illinois residents only)
Physical Requirements
Constant sedentary work for prolonged periods up to 100% of the time with occasional moving and transporting up to 10 pounds. Must be able to constantly communicate and exchange accurate information. Must be able to detect, identify, inspect, observe, perceive and assess customer service operations. Constantly operates and uses telephone, computer and other relevant equipment and office machinery. Constantly works around firearms, bladed weaponry, historic relics, and valuable collectibles.
About Our Company
Rock Island Auction Company has been the #1 firearms auction house in the world every year since 2003. Today, RIAC employs a growing team of about 150 people and continues to set industry standards and expectations year over year. Between our 6 public auctions and 8+ online auctions each year, we sell tens of thousands of firearms, bladed weapons, military artifacts, and firearms accessories annually. We have a habit of excellence, regularly breaking and re-breaking our own records and redefining success in our industry, as more and more customers admire our results and trust our reputation.
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