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Customer Service Representative
2 months ago
Bally's Corporation is a leading entertainment company, renowned for its innovative approach to gaming experiences. With a strong presence in digital gaming platforms and traditional casino venues, we cater to millions of players worldwide.
Our company culture is built on a foundation of energy, creativity, and a passion for delivering exceptional gaming experiences. We're committed to fostering a work environment that encourages growth, excellence, and making a meaningful impact.
Job SummaryAs a Customer Service Representative - Food and Beverage, you will be responsible for providing exceptional guest service, ensuring timely and efficient service, and maintaining high-quality products. You will also be responsible for accurately recording all guest transactions using our point-of-sale system.
Key Responsibilities- Develop and Maintain a Service Culture: Foster a culture that prioritizes superior internal and external guest service among team members.
- Ensure Regulatory Compliance: Ensure the department adheres to all regulatory, departmental, and company policies and procedures.
- Complete Assigned Tasks: Perform assigned side work and checklist duties.
- Provide Excellent Guest Service: Ring in guests in a timely manner, accurately according to tender, and make eye contact with guests when possible.
- Maintain a Clean and Organized Work Environment: Keep work areas clean and organized.
- Manage Revenue and Inventory: Follow company policies related to dealing with received revenue, signing out banks or drawers, and closing out revenue centers. Use Point Of Sale InfoGenesis systems to manage inventory and ordering.
- Stay Informed about Promotions and Events: Maintain knowledge of all promotions and events.
- Perform Other Duties as Assigned: Complete other duties assigned by management.
- Education: High School graduate or equivalent.
- Customer Service Skills: Excellent customer service skills.
- Conflict Resolution: Ability to professionally handle situations that may arise due to intoxicated guests.
- Training and Certification: Must be able to successfully complete TIPS training and receive a Basset Card.
- Communication Skills: Excellent written and verbal communication skills.
- Availability: Able to work varied shifts, including days, nights, weekends, and holidays.
- Physical Mobility: Physically mobile with reasonable accommodations.
- Visual and Auditory Cues: Respond to visual and aural cues.
- Language Skills: Read, write, speak, and understand English.
- Stress Tolerance: Operate in mentally and physically stressful situations.
- Competitive Wages: Competitive wages with annual performance reviews.
- Comprehensive Health Coverage: Comprehensive health coverage plan that includes medical, dental, and vision.
- Retirement Plan: 401(K)/ Company Match.
- Employee Stock Purchase Plan: Employee Stock Purchase Plan.
- Perks and Discounts: Access to Perks and Childcare discounts.
