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Automotive Service Consultant
2 months ago
Location: United States
Job Type: Full-time with Benefits
About MSX International:
With over 25 years of experience, MSX International has been a trusted partner to premier automotive brands globally. We specialize in enhancing their operations in Customer Experience, Repair Optimization, Learning, and Insights. Our mission is to empower our clients to maximize value for their customers. Our diverse team of over 5,000 professionals operates in more than 80 countries, delivering unparalleled expertise in the automotive sector.
Opportunity Overview:
We are seeking individuals with a background in automotive technology. If you possess experience as an automotive technician, we encourage you to consider this opportunity.
Key Qualifications:
- Current or past ASE certification as a technician.
- A passion for resolving intricate automotive challenges.
- Recognized as a go-to person for automotive repairs.
- Desire for a balanced work-life schedule with minimal weekend commitments.
If these statements resonate with you, MSX International may have the ideal position for you. We are expanding our client's program and need a team of automotive repair specialists who can effectively troubleshoot complex issues and ensure repairs are completed accurately on the first attempt. Your daily responsibilities will involve local travel to designated dealerships, collaborating with their technicians to resolve challenging vehicle problems. If you excel in providing guidance and support, documenting technical issues, conducting research, and following up on complex cases, this role could be a perfect match.
Primary Responsibilities:
- Evaluating and addressing technical escalations.
- Offering both online and in-dealership technical support.
- Facilitating discussions and serving as a subject matter expert.
- Overseeing recall requirements and ensuring compliance with Required Service Updates (RSU).
- Acting as a quality feedback liaison within the team.
- Consulting with dealerships on repair order documentation and service agreements.
- Enhancing customer experience and increasing "fixed first visit" success rates.
- Analyzing repair shop processes and providing proactive business planning focused on customer satisfaction.
What We Offer:
- Comprehensive benefits package effective after 30 days of employment, including Health, Rx, Dental, Vision Insurance, 401k Savings Plan, Health Savings Account, Disability Insurance, and employee discounts.
- Flexible work environment: a combination of fieldwork and remote work with minimal weekend obligations.
- Monthly vehicle allowance.
- Paid standard holidays and vacation time.
Required Qualifications:
- 2 to 4 years of automotive experience; current ASE certification preferred, but previously certified candidates will be considered.
- Field-related management experience is advantageous.
- Self-motivated, adaptable, and capable of delivering results independently.
- Willingness to travel locally to dealerships.
- Proficient in documenting vehicle case updates using Microsoft Excel.
- Ability to communicate technical information effectively across all levels.
- Skilled in data analysis and report creation using provided templates.
- Proficient in MS Word, Excel, and PowerPoint.
- Able to manage a progressive workload in a fast-paced environment.
MSX International is an Equal Employment Opportunity Employer committed to fostering a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, age, or any other characteristic protected by law.
Compensation: The salary range for this position reflects various factors, including skill sets, experience, training, and organizational needs. A reasonable estimate of the current range is $75,000 to $100,000 based on experience.
