Lead Operations Manager, Mission Control

1 week ago

New York, New York, United States DailyPay Full time
Job OverviewCompany Overview:

DailyPay, Inc. is revolutionizing the payment landscape. As the foremost provider of on-demand pay solutions, DailyPay leverages an award-winning technology platform to assist leading employers in fostering stronger connections with their workforce. This optional employee benefit empowers workers to feel more engaged and committed, while also enhancing their financial stability beyond the workplace.

With its headquarters in New York City and operations extending across the United States and Belfast, DailyPay is at the forefront of innovation in the financial services sector.

Position Summary:

DailyPay operates on a 24/7/365 model to facilitate scalable growth and improve customer satisfaction. We are in search of a highly qualified Senior Manager to oversee our Mission Control division. This position is essential for maintaining the stability and efficiency of critical operational components, particularly our data exchange and related integrations. The successful candidate will manage daily monitoring activities and develop strategies to enhance our data exchange and monitoring processes.

If this role aligns with your expertise, we encourage you to consider this opportunity.

Key Responsibilities:
  • Lead a global team of exceptional Mission Control analysts tasked with the proactive identification, validation, remediation, and escalation of operational discrepancies.
  • Establish and uphold comprehensive monitoring protocols to ensure standardized 24/7 operations.
  • Oversee the ongoing development and execution of key performance indicators (KPIs) and service level agreements (SLAs) to assess operational health and efficiency.
  • Manage DailyPay's Data Exchange health by meticulously tracking relevant metrics, reporting on unexpected variances, and spearheading improvement initiatives.
  • Utilize data from various internal and external sources to swiftly identify trends, potential remediation strategies, and long-term enhancement opportunities for DailyPay's operational health.
  • Collaborate with Customer Success, Product, and Engineering teams to implement enhancements and optimize data exchanges for our clients and partners.
  • Drive the creation of effective alerts, monitoring tools, and dashboards to deliver actionable insights into anomalies and trends in partnership with Data Science and Product teams.
Qualifications:
  • Bachelor's degree or equivalent professional experience.
  • Demonstrated success in a mix of global, regional, and cross-sector/industry roles.
  • Exceptional communication abilities.
  • 7+ years of experience in operational process leadership, consulting, business intelligence, systems engineering, payments management, production support, data management, information technology, or related fields within a regulated industry.
  • 3+ years in leadership roles.
  • Proficient understanding of analytical concepts and statistical methods.
  • Strong analytical skills to identify risks and provide data-driven remediation recommendations.
Benefits:
  • Comprehensive health, vision, and dental coverage.
  • Equity ownership opportunities.
  • Life and AD&D insurance, short- and long-term disability coverage.
  • Employee Assistance Program.
  • Employee Resource Groups.
  • Engaging company outings and events.
  • Unlimited paid time off.
  • 401K plan with company matching.

Commitment to Diversity: DailyPay is dedicated to cultivating an inclusive and equitable culture that values empathy and respect. We strive to create diverse teams that foster innovation and engage the full potential of each individual.

DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender, age, disability, or any other basis protected by law.

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