Roofing Service Operations Manager
1 week ago
The successful applicant will possess a solid background in Roofing Services and Repairs, with essential expertise in both COMMERCIAL and RESIDENTIAL roofing systems. A key aspect of this role involves cultivating and sustaining relationships with builders, property managers, homeowners, and property owners.
Key Responsibilities:
- Oversee roofing teams, ensuring effective delegation and direction of service tasks.
- Monitor the advancement of ongoing projects and manage service personnel to achieve team objectives.
- Handle administrative duties, including billing management and material order processing.
- Maintain and assess the efficiency of the service job board.
- Address service issues and enhance methodologies to boost productivity and customer satisfaction.
- Uphold exceptional customer service standards to meet the company's efficiency and productivity goals.
- Exhibit a professional demeanor and appearance.
- Order products and coordinate delivery schedules.
- Engage with customers regarding leaks and repair needs.
- Conduct inspections and document work both before and after repairs, including photographic evidence.
- Enforce safety regulations.
- Availability for weekend and on-call duties may be required.
Qualifications:
- A bachelor's degree in business, administration, or a related field, or equivalent experience in the construction sector.
- Strong leadership, communication, and customer service abilities.
- OSHA 30 certification is preferred.
- Proficient in using Windows-based computer systems.
- A valid driver's license is mandatory.
Benefits:
Competitive starting salary, along with comprehensive benefits including Health, Dental, Vision, Life Insurance, Uniform provision, and a Retirement Plan. Paid time off is available after meeting employment requirements.
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