Roofing Service Operations Manager

1 week ago


Coral Springs, Florida, United States Tenth Mountain Full time
Position Overview:
The successful applicant will possess a solid background in Roofing Services and Repairs, with essential expertise in both COMMERCIAL and RESIDENTIAL roofing systems. A key aspect of this role involves cultivating and sustaining relationships with builders, property managers, homeowners, and property owners.

Key Responsibilities:
  • Oversee roofing teams, ensuring effective delegation and direction of service tasks.
  • Monitor the advancement of ongoing projects and manage service personnel to achieve team objectives.
  • Handle administrative duties, including billing management and material order processing.
  • Maintain and assess the efficiency of the service job board.
  • Address service issues and enhance methodologies to boost productivity and customer satisfaction.
  • Uphold exceptional customer service standards to meet the company's efficiency and productivity goals.
  • Exhibit a professional demeanor and appearance.
  • Order products and coordinate delivery schedules.
  • Engage with customers regarding leaks and repair needs.
  • Conduct inspections and document work both before and after repairs, including photographic evidence.
  • Enforce safety regulations.
  • Availability for weekend and on-call duties may be required.

Qualifications:
  • A bachelor's degree in business, administration, or a related field, or equivalent experience in the construction sector.
  • Strong leadership, communication, and customer service abilities.
  • OSHA 30 certification is preferred.
  • Proficient in using Windows-based computer systems.
  • A valid driver's license is mandatory.

Benefits:
Competitive starting salary, along with comprehensive benefits including Health, Dental, Vision, Life Insurance, Uniform provision, and a Retirement Plan. Paid time off is available after meeting employment requirements.


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