Environmental Services Operations Manager
2 weeks ago
Key Responsibilities:
- Oversee the Environmental Services department and manage linen operations.
- Guide team members in fostering a safe, hygienic, and welcoming atmosphere for patients, visitors, and staff.
- Ensure exceptional cleanliness and safety standards across the facility.
- Organize and coordinate staff schedules, assigning responsibilities to designated areas and tasks. Conduct monthly team meetings and facilitate training sessions for staff development. Provide personalized support and motivation to enhance workforce engagement. Analyze patient satisfaction metrics monthly to uphold high standards of cleanliness and patient experience.
- Allocate equipment to team members; supervise daily usage, maintenance, and cleaning of equipment. Ensure all tools are sanitized and operational at all times.
- Manage linen inventory effectively.
- Supervise the biohazard management program and participate in safety committees.
- Ensure compliance with Joint Commission standards within Environmental Services.
- Adhere to JCAHO, Federal, State, and local regulations regarding biohazardous and infectious waste management.
- Address environmental concerns related to solid, hazardous, and recyclable waste collection and disposal.
- Implement solid waste and recycling initiatives.
- Apply principles of effective management and supervision, including both long-term and short-term planning.
- Understand group dynamics and interpersonal relationships.
- Utilize effective written and verbal communication strategies.
- Plan and execute programs efficiently.
- Manage hazardous materials and oversee their storage, treatment, and disposal.
- Utilize computer systems and applications proficiently.
- Provide leadership to the management and housekeeping teams for all operational aspects.
- Recruit, interview, hire, and assess team members' performance, providing timely feedback and corrective guidance as necessary.
- Ensure adherence to health, safety, and industry regulations.
- Implement and sustain a daily quality control system.
- Continuously strive to enhance customer and patient satisfaction.
- Monitor and manage operational budgets, including payroll, supplies, equipment, and overall departmental budgets.
- Develop weekly work schedules for staff.
- Bachelor's Degree or equivalent professional experience.
- Proficiency in multiple languages is advantageous.
- A minimum of three years of relevant experience.
- Exceptional presentation and interpersonal skills, with the ability to engage effectively with all organizational levels.
- Demonstrated proficiency in both oral and written communication.
- Strong customer service focus with a sense of urgency.
- Able to thrive in a fast-paced, service-oriented environment.
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