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Service Operations Manager
2 months ago
W3Global Inc is seeking a highly skilled Service Operations Manager to join our team. As a key member of our service team, you will be responsible for ensuring the smooth operation of our service delivery process.
Key Responsibilities- Service Delivery Oversight: Work through Automated Service, Sage, and GPS tracking software to review daily jobs completed by technicians and ensure all paperwork, labor time, parts, and POs are accurately entered and priced.
- Process Management: Collaborate with the service team to identify areas for process improvement and implement changes to enhance efficiency and productivity.
- Team Support: Provide guidance and support to the service team as needed, escalating any major service or branch issues to the Branch Manager.
- Process Development: Work closely with the Branch Manager and VP, Operations to develop new processes and procedures to support the growth and development of the service team.
- Continuous Improvement: Identify opportunities for improvement and implement changes to enhance the overall service delivery process.
To be successful in this role, you will need to have excellent communication and organizational skills, with the ability to work effectively in a fast-paced environment. You will also need to have a strong understanding of service delivery processes and a proven track record of improving efficiency and productivity.
