Guest Care Specialist
5 days ago
The Guest Care Specialist is a key member of our team at Monro, Inc., a leading provider of automotive maintenance and repair services. As a Guest Care Specialist, you will be responsible for providing exceptional customer service to our guests, ensuring that they have a positive experience with our company.
Responsibilities- Customer Service: Provide excellent customer service to our guests, responding to their needs and concerns in a timely and professional manner.
- Sales and Marketing: Assist in driving sales of automotive repair services and tires, presenting our products and services to guests in a clear and concise manner.
- Store Operations: Assist in the organization and productivity of the service business, including estimate and invoice transactions.
- Facility Maintenance: Assist in maintaining the cleanliness and organization of the store, including the guest waiting area.
- Teamwork: Collaborate with other team members to achieve business objectives and provide exceptional customer service.
- Education: High school diploma or equivalent required.
- Communication Skills: Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to guests.
- Problem-Solving Skills: Strong problem-solving skills, able to think critically and find effective solutions to address guest concerns or resolve issues.
- Availability: Ability to work a variety of shifts, including days, evenings, weekends, and holidays.
- Competitive Pay: Competitive hourly rate.
- Benefits: Paid vacation and holidays for full-time teammates, reimbursement for ASE certifications, and more.
- Career Advancement Opportunities: Opportunities for career advancement and professional growth within the company.
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Guest Care Specialist
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Guest Services Representative
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