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Guest Services Representative

2 months ago

Medina, Ohio, United States Holiday Inn Express & Suites Medina Full time

Exciting Opportunity as a Hotel Reception Specialist

We are currently in search of a detail-oriented, friendly, and customer-focused individual to fill the role of Hotel Reception Specialist. In this position, you will serve as the primary point of contact for guests, ensuring their needs are met throughout their visit. As a Reception Specialist, your primary objective will be to surpass guest expectations, uphold service excellence standards, resolve issues effectively, and maintain open communication with guests, team members, and management.

Benefits Offered:

  • Paid Time Off
  • Holiday Compensation
  • Health and Dental Coverage
  • Retirement Savings Plan
  • Discounted Hotel Rates

Your Key Responsibilities:

  • Embrace and exemplify the hotel's service culture
  • Assist guests in a prompt, courteous, and professional manner
  • Swiftly address and resolve guest inquiries or concerns
  • Manage reservations, check-ins, check-outs, and billing
  • Stay updated on hotel programs and promotional offers
  • Communicate effectively with departments and management regarding guest feedback
  • Demonstrate awareness of safety and emergency protocols
  • Follow cash handling and credit card procedures
  • Perform additional assigned tasks as needed

Preferred Qualifications:

  • High School diploma or equivalent preferred
  • Previous experience in hospitality is advantageous
  • Background in customer service is beneficial
  • Strong attention to detail
  • Willingness to work flexible shifts, including evenings, weekends, and holidays

We are dedicated to promoting diversity and inclusion, creating an environment free from discrimination, harassment, and bias. Join us in delivering outstanding experiences for our guests.