Guest Services Representative
2 weeks ago
Exciting Career Opportunity as a Hotel Reception Specialist
We are in search of a dedicated, personable, and service-focused individual to take on the role of Hotel Reception Specialist. In this position, you will serve as the initial point of contact for our guests, ensuring their needs are addressed throughout their visit. As a Reception Specialist, your primary goal will be to surpass guest expectations, maintain brand service standards, resolve any issues, and ensure effective communication with guests, team members, and management.
Benefits You Will Enjoy:
- Paid Vacation
- Paid Holidays
- Health and Dental Insurance
- 401k Retirement Savings Plan
- Discounts on Hotel Stays
Your Key Responsibilities:
- Embrace and exemplify the hotel's service culture
- Assist guests in a prompt, courteous, and professional manner
- Quickly address and resolve any guest concerns or issues
- Manage reservations, check-ins, check-outs, and billing
- Stay updated on hotel programs and special promotions
- Communicate effectively with departments and management regarding guest feedback
- Demonstrate knowledge of safety and emergency protocols
- Follow cash handling and credit card procedures
- Perform additional assigned tasks as needed
Preferred Qualifications:
- High School diploma or GED is preferred
- Previous experience in hospitality is advantageous
- Background in customer service is beneficial
- Strong attention to detail is essential
- Willingness to work various shifts, including evenings, weekends, and holidays
We are dedicated to promoting diversity and inclusion, creating an environment free from discrimination, harassment, and bias. Join us in delivering outstanding experiences for our guests.
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