Guest Services Representative

2 weeks ago


Medina, Ohio, United States Holiday Inn Express & Suites Medina Full time

Exciting Career Opportunity as a Hotel Reception Specialist

We are in search of a dedicated, personable, and service-focused individual to take on the role of Hotel Reception Specialist. In this position, you will serve as the initial point of contact for our guests, ensuring their needs are addressed throughout their visit. As a Reception Specialist, your primary goal will be to surpass guest expectations, maintain brand service standards, resolve any issues, and ensure effective communication with guests, team members, and management.

Benefits You Will Enjoy:

  • Paid Vacation
  • Paid Holidays
  • Health and Dental Insurance
  • 401k Retirement Savings Plan
  • Discounts on Hotel Stays

Your Key Responsibilities:

  • Embrace and exemplify the hotel's service culture
  • Assist guests in a prompt, courteous, and professional manner
  • Quickly address and resolve any guest concerns or issues
  • Manage reservations, check-ins, check-outs, and billing
  • Stay updated on hotel programs and special promotions
  • Communicate effectively with departments and management regarding guest feedback
  • Demonstrate knowledge of safety and emergency protocols
  • Follow cash handling and credit card procedures
  • Perform additional assigned tasks as needed

Preferred Qualifications:

  • High School diploma or GED is preferred
  • Previous experience in hospitality is advantageous
  • Background in customer service is beneficial
  • Strong attention to detail is essential
  • Willingness to work various shifts, including evenings, weekends, and holidays

We are dedicated to promoting diversity and inclusion, creating an environment free from discrimination, harassment, and bias. Join us in delivering outstanding experiences for our guests.



  • Medina, Ohio, United States Holiday Inn Express & Suites Medina Full time

    Exciting Opportunity as a Hotel Reception SpecialistWe are currently in search of a detail-oriented, friendly, and customer-focused individual to fill the role of Hotel Reception Specialist. In this position, you will serve as the primary point of contact for guests, ensuring their needs are met throughout their visit. As a Reception Specialist, your primary...


  • Medina, Ohio, United States Monro, Inc. Full time

    About the RoleThe Guest Care Specialist is a key member of our team at Monro, Inc., a leading provider of automotive maintenance and repair services. As a Guest Care Specialist, you will be responsible for providing exceptional customer service to our guests, ensuring that they have a positive experience with our company.ResponsibilitiesCustomer Service:...


  • Medina, Ohio, United States Tire Choice Auto Service Centers Full time

    Job DescriptionAbout the Role:The Guest Care Specialist is a key member of our team at Tire Choice Auto Service Centers, responsible for providing exceptional customer service and driving sales of automotive repair services and tires. This is a full-time or part-time hourly position that requires a strong focus on guest satisfaction and sales...


  • Medina, Ohio, United States Medina, Minnesota, United States Full time

    About InvitedInvited is a dynamic hospitality and service company dedicated to building relationships and enriching the lives of our members, guests, and employees. With a strong presence in the United States, we offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art...


  • Medina, Ohio, United States Planet Fitness Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Weekend Fitness Center Representative to join our team at Planet Fitness. As a key member of our staff, you will be responsible for providing exceptional customer service, ensuring a clean and welcoming environment, and supporting the overall success of our fitness...


  • Medina, Ohio, United States Giant Eagle Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our Prepared Foods team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring the freshness and quality of our products, and supporting the growth and development of our team...


  • Medina, Ohio, United States Giant Eagle Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our Prepared Foods team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring the freshness and quality of our products, and supporting the growth and development of our team...


  • Medina, Ohio, United States Sam Custer - State Farm Agent Full time

    Job Description**About the Role**Sam Custer - State Farm Agent is seeking a highly motivated and customer-focused professional to join their team as a Customer Service Representative. As a key member of the team, you will play a crucial role in building and maintaining strong relationships with customers, promoting State Farm products, and providing...


  • Medina, Ohio, United States EverStaff Full time

    Job Summary About EverStaff EverStaff is a reputable company seeking a skilled Healthcare Call Center Representative to join our team. As a Healthcare Call Center Representative, you will be responsible for providing exceptional customer service to patients and healthcare professionals. Key Responsibilities Customer Service: Respond to customer...


  • Medina, Ohio, United States EverStaff Full time

    Job Summary About EverStaff EverStaff is a reputable company seeking a skilled Healthcare Call Center Representative to join our team. As a Healthcare Call Center Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met with professionalism and expertise. Key Responsibilities Customer...


  • Medina, Ohio, United States Buehler Food Markets Full time

    About Buehler's Fresh FoodsBuehler's Fresh Foods is an employee-owned chain of 13 grocery stores located in northeast Ohio. Our employees share a genuine concern for quality and to take care of the customer. We are always Putting People First whether it be our customers or our employees.Job SummaryWe are looking for an employee who can join us as a Full-time...


  • Medina, Ohio, United States CSL Plasma Full time

    Job SummaryCSL Plasma is seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for ensuring the smooth operation of our pheresis process, providing exceptional customer service to donors, and maintaining a clean and efficient work environment.Key...


  • Medina, Ohio, United States OxiFresh Full time

    Job OverviewBecome a Part of the Oxi Fresh Team: Customer Engagement and Service RepresentativeWhy Oxi Fresh Stands Out:At Oxi Fresh Carpet Cleaning, we are committed to enhancing the cleanliness of homes while promoting eco-friendly practices. We prioritize both personal and professional development, providing extensive training to ensure your success.Ideal...


  • Medina, Ohio, United States Buehler Food Markets Full time

    About Buehler's Fresh FoodsBuehler's Fresh Foods is an employee-owned chain of 13 grocery stores located in northeast Ohio. Our employees share a genuine concern for quality and to take care of the customer. We are always Putting People First whether it be our customers or our employees.Job SummaryWe are looking for an employee who can join us as a Full-time...


  • Medina, Ohio, United States Holiday Inn Express & Suites Medina Full time

    Position OverviewThe Morning Service Associate plays a crucial role in orchestrating the daily breakfast offerings to meet brand standards while ensuring a welcoming and pleasant experience for guests.Key Responsibilities:Prepare and arrange the breakfast spread in accordance with the hotel’s brand guidelines.Ensure the buffet is visually appealing and...


  • Medina, Ohio, United States Wingstop Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier at Wingstop. As a key member of our front-of-house staff, you will play a vital role in ensuring a positive dining experience for our customers.Key Responsibilities:Customer Service: Greet customers in a friendly and professional manner, providing...


  • Medina, Ohio, United States GetGo Café + Market Full time

    **Job Summary**As a Nighttime Retail Associate at GetGo Café + Market, you will play a vital role in delivering exceptional customer experiences and ensuring the smooth operation of our convenience stores. Your primary responsibilities will include:• Maintaining a safe and secure environment for customers and team members• Providing efficient and...


  • Medina, Ohio, United States Western Reserve Masonic Community Inc Full time

    About the Role:We are seeking a highly skilled and experienced Dining Services Manager to join our team at Western Reserve Masonic Community Inc. As a key member of our staff, you will be responsible for overseeing the daily operations of our Dining Service Department, ensuring that our residents, family members, guests, and associates receive exceptional...


  • Medina, Ohio, United States Brookdale Medina South Full time

    Job Summary:We are seeking a Server Associate to join our team at Brookdale Medina South. As a Server Associate, you will be responsible for providing exceptional service to our senior residents and guests, ensuring a positive dining experience.Responsibilities:Interact with senior residents and guests, take and deliver food orders in a timely manner...


  • Medina, Ohio, United States StoryPoint Full time

    Job SummaryWe are seeking a skilled and friendly Server to join our team at StoryPoint of Medina. As a Server, you will play a vital role in providing exceptional food service to our residents and guests.Key ResponsibilitiesServe Meals with Excellence: Serve meals in a professional manner, demonstrating a genuine concern to please residents and...