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Customer Engagement Specialist
2 months ago
Invoca stands at the forefront of innovation in AI-driven Conversation Intelligence, boasting a robust workforce of over 400 employees and serving more than 2,000 clients. With significant revenue growth, the company is on a trajectory of expansion, backed by substantial investments from top-tier venture capital firms.
Role Summary:The Account Manager plays a pivotal role in achieving retention and growth objectives, ensuring that Invoca aligns seamlessly with customer expectations. This position requires collaboration across various teams, including Customer Success and Account Executives, to foster customer renewal and expansion.
Key Responsibilities:- Account Management: Oversee a portfolio of corporate clients, driving their successful adoption and growth while surpassing performance benchmarks.
- Strategic Planning: Formulate and execute tailored account strategies that cater to individual customer needs, enhancing the value derived from Invoca's offerings.
- Relationship Building: Establish and nurture strong connections with key stakeholders within client organizations to ensure high satisfaction and retention.
- Proactive Account Development: Identify and pursue opportunities for account growth, implementing initiatives to enhance platform usage.
- Product Demonstrations: Deliver engaging software presentations that effectively communicate Invoca's unique value propositions.
- Value Communication: Articulate Invoca's benefits clearly, customizing messages to meet specific client challenges.
- Performance Tracking: Maintain accurate forecasts regarding renewals and expansions, providing insights to meet growth objectives.
- Team Collaboration: Work closely with internal teams to ensure cohesive customer success strategies and alignment with client goals.
- Negotiation Skills: Lead complex negotiations for renewals and expansions, aiming for mutually beneficial agreements.
- Experience: Minimum of 2 years in a B2B SaaS environment, particularly within marketing technology or advertising technology sectors.
- Industry Insight: Solid understanding of online marketing and advertising technology, with relevant experience in account management.
- Technical Skills: Proficient in modern SaaS tools, including Salesforce and Business Intelligence Systems.
- Communication Proficiency: Excellent verbal and written communication skills, capable of building trust through a consultative approach.
- Negotiation Expertise: Proven experience in negotiating business agreements and managing contractual documentation.
Preferred Qualifications:
- Marketing Technology Familiarity: Experience with platforms such as Google AdWords or programmatic media.
- Industry Experience: Familiarity with sectors like Travel, Insurance, and Financial Services is advantageous.
Invoca offers a comprehensive benefits package that includes:
- Generous Paid Time Off: Starting at 20 days annually, along with additional paid holidays and leave options.
- Healthcare Coverage: A variety of medical, dental, and vision plans to choose from.
- Retirement Savings: A 401(k) plan with company matching contributions.
- Employee Ownership: Stock options available for all employees.
- Wellness Support: Programs to assist with personal and professional well-being.
- Family Leave: Paid leave options for family-related events.
- Long-Term Employee Recognition: Additional PTO and bonuses for long-term service.
- Wellness Subsidy: Financial support for fitness-related expenses.
- Salary Range: Competitive base salary with commission potential.
This position is remote and open to candidates across the United States and Canada. Please note that visa sponsorship is not available for this role.
Diversity and Inclusion Commitment:Invoca is dedicated to fostering an inclusive workplace, welcoming applicants from diverse backgrounds and experiences.
