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Customer Engagement Specialist
2 months ago
Retail Associate - Fanatics
Company Overview
Fanatics stands as the premier provider of officially licensed sports merchandise, revolutionizing the way fans acquire their favorite team apparel and jerseys. With a cutting-edge, technology-driven approach to retail, Fanatics operates over 300 retail locations and online platforms, catering to major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA) and numerous collegiate and professional teams, including top global soccer clubs.
At Fanatics, we are a diverse and passionate workforce dedicated to instilling pride and enthusiasm in the fans we serve. Our commitment to diversity fuels innovation, and through our IDEA program (Inclusion, Diversity, Equality, and Advocacy), we empower our employees with the resources to feel connected and engaged in their roles.
About the Team
Our global retail operations encompass North America, Europe, and Asia, supporting a wide array of sporting events and leagues. We strive to provide a seamless shopping experience, whether fans are at home, attending a game, or participating in significant sporting events. Our stores and events are designed with a tech-savvy retail approach, allowing us to respond swiftly to the dynamic nature of sports and ensuring product availability during key moments.
Position Overview
The Seasonal Retail Associate plays a crucial role in driving sales and enhancing the shopping experience for our fans. This position involves maintaining retail standards and supporting back-of-house operations. Seasonal Retail Associates are expected to work part-time, including evenings and weekends.
Key Responsibilities
- Welcome fans and engage them to create an enjoyable shopping atmosphere.
- Provide product recommendations based on customer interactions.
- Ensure a strong brand connection by delivering exceptional customer service.
- Maintain sales floor and stockroom organization with attention to detail.
- Process transactions using the Fanatics Point of Sale System (POS).
- Uphold professionalism and customer service standards to positively represent the Fanatics brand.
- Perform additional tasks as assigned by management.
Qualifications
- Must be at least 18 years old and a high school graduate or equivalent.
- Previous retail or sales experience is preferred.
- Able to work independently in a fast-paced environment.
- Availability for extended hours on game days and during events.
- Foreign language skills are advantageous.
Skills and Abilities
- Possess a friendly and professional demeanor.
- Ability to build knowledge of team and league merchandise.
- Demonstrated teamwork skills in a fast-paced setting.
- Strong organizational skills and attention to cleanliness.
- Positive attitude and ability to overcome challenges.
- Excellent verbal communication skills.
Physical Requirements
- Regularly required to stand, reach, bend, and move around the facility.
- Must be able to lift and carry up to 30 lbs.
- Potential exposure to various weather conditions during outdoor events.
Join our passionate and talented team at Fanatics, where we are committed to creating the ultimate fan experience.
