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Desktop Support Specialist

2 months ago

Redwood City, California, United States Everest Consultants, Inc. Full time
Job Title: IT Desktop Support Specialist

Location: Redwood City, CA

Hours: Monday – Friday 8:30AM to 5:30PM

Duration: 12 Months

Pay Rate - $44.00, w-2 only

This is an onsite position for candidates that are comfortable going on-site and located in the Bay Area. This is not a remote role.

Key Responsibilities:
  • Provide best-in-class customer service in a fast-paced environment.
  • Strong understanding of PC client workstation hardware, operating systems, applications, printers, mobile devices, networking, Mac and Mac specific software, and Mac imaging.
  • Advanced application troubleshooting skills.
  • Ability to clearly document processes with the intent to shift to desktop support teams and/or the Global Service Desk.
  • Understanding of basic network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, as well as network hardware.
Requirements:
  • Windows 10,11, Mac OS, iOS & Android mobile OS.
  • Understanding of current hardware standards and future hardware releases.
  • Knowledge of software such as: MS Office Suite, MS Visual Studio, Zoom, Oracle, OKTA, Adobe Suite, Cisco VPN, Cisco Telepresence Management Suite, Virtual Machines, Data Encryption, Python, Slack, etc.
  • Knowledge of enterprise desktop and user administrative tools including Active Directory, SCCM, JAMF Casper Suite/JAMF Pro, Windows Server 2012/2016.
  • Use of remote support tools such as GoTo Assist.
  • Strong hardware and software troubleshooting skills in a fast-paced environment required.
  • Knowledge of supporting large meetings/Zoom webinars and managing them.
  • Able to lift 50 lbs
Benefits:
  • Medical, dental, & vision insurance
  • Short-term disability
  • Life and AD&D insurance
  • 401(k) retirement plan