Desktop Support Specialist

4 weeks ago


Redwood City, California, United States Net2Source Inc. Full time
Job Title: Desktop Support Engineer

We are seeking a highly skilled Desktop Support Engineer to join our team at Net2Source Inc.

Key Responsibilities:
  • Provide on-site Level 2 support for MLL systems and connected peripherals, including those connected to laboratory and manufacturing instrumentation.
  • Ensure all activities are conducted within the framework of quality management processes, maintaining meticulous records to support audit requirements.
  • Utilize ITIL principles in IT Service Management (ITSM) to manage incidents, problems, and changes effectively.
  • Coordinate with network and security teams to troubleshoot connectivity and access issues related to MLL systems.
  • Apply strong critical thinking skills to analyze complex problems, assess various solutions, and implement the most effective resolution.
Requirements:
  • 3-5 years of experience in IT support, with a focus on Level 2 support in OT environments within pharmaceutical, medical devices, or similarly regulated industries.
  • Experience with GxP, ITIL, and working in a controlled, highly regulated environment is essential.
  • Proficiency in Windows operating systems, with experience in environments where systems are connected to laboratory or manufacturing equipment.
Preferred Qualifications:
  • Bachelor's degree in information technology, Computer Science, or a related field.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Windows Server, ITIL Foundation) are highly desirable.

Why Join Us: As a Desktop Support Engineer at Net2Source Inc., you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional IT services. We offer a dynamic and supportive work environment that fosters growth and development.



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