Client Support Specialist
5 days ago
Experity is a leading software and services company revolutionizing on-demand healthcare in the U.S. We provide innovative solutions that simplify operations for urgent care clinics, empowering them to deliver exceptional patient experiences.
Job SummaryWe are seeking a highly skilled Client Support Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service, resolving technical issues, and ensuring seamless communication with clients and internal teams.
Key Responsibilities:- Provide timely and effective support to clients via phone, email, and CRM
- Investigate and resolve technical issues, escalating complex cases to senior support specialists as needed
- Collaborate with internal teams to ensure seamless communication and issue resolution
- Develop and maintain strong relationships with clients, driving improved satisfaction scores and loyalty
- Stay up-to-date with product knowledge and features, providing expert guidance to clients
- Proven customer service experience, with a strong focus on technical support
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
- Ability to work in a fast-paced environment, prioritizing multiple tasks and meeting deadlines
- Proficiency in Windows-based applications and MS Office software products
- Software/help desk experience, with a focus on electronic medical records (EMRs) and healthcare software
- Previous experience working in a similar role, with a strong understanding of urgent care operations and workflows
- A competitive salary and quarterly bonuses
- A comprehensive benefits package, including medical, dental, and vision coverage
- Opportunities for professional growth and development, with a focus on career advancement
- A dynamic and supportive work environment, with a strong emphasis on teamwork and collaboration
Experity is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.
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