Client Support Specialist

5 days ago


Sioux Falls, South Dakota, United States Experity Defunct Full time
About Experity

Experity is a leading software and services company revolutionizing on-demand healthcare in the U.S. We provide innovative solutions that simplify operations for urgent care clinics, empowering them to deliver exceptional patient experiences.

Job Summary

We are seeking a highly skilled Client Support Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service, resolving technical issues, and ensuring seamless communication with clients and internal teams.

Key Responsibilities:
  • Provide timely and effective support to clients via phone, email, and CRM
  • Investigate and resolve technical issues, escalating complex cases to senior support specialists as needed
  • Collaborate with internal teams to ensure seamless communication and issue resolution
  • Develop and maintain strong relationships with clients, driving improved satisfaction scores and loyalty
  • Stay up-to-date with product knowledge and features, providing expert guidance to clients
Requirements:
  • Proven customer service experience, with a strong focus on technical support
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and meeting deadlines
  • Proficiency in Windows-based applications and MS Office software products
Preferred Qualifications:
  • Software/help desk experience, with a focus on electronic medical records (EMRs) and healthcare software
  • Previous experience working in a similar role, with a strong understanding of urgent care operations and workflows
What We Offer:
  • A competitive salary and quarterly bonuses
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • Opportunities for professional growth and development, with a focus on career advancement
  • A dynamic and supportive work environment, with a strong emphasis on teamwork and collaboration
Equal Opportunity Employer:

Experity is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.



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