On-site Field Support Specialist

4 weeks ago


Sioux Falls, South Dakota, United States US Tech Solutions Full time

Job Summary:

US Tech Solutions is seeking a skilled On-site Field Support Specialist to provide technical support to customers in the field. The ideal candidate will have experience working with hardware, software, and equipment products, as well as strong interpersonal skills to work with customers and other unit personnel.

Key Responsibilities:

  • Provide on-site field support to customers, including installation, servicing, and repairing of systems and equipment.
  • Assist in instructing customers in the operation and maintenance of systems/equipment.
  • Act as a liaison with customers on administrative and technical matters for assigned projects.
  • Assist in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs.
  • Perform testing of the final product and work with the client's engineers to assure that the product performs as planned.
  • Assist in the design of basic technical programs for projects or enhancements to existing programs.

Requirements:

  • Two or more years of field support experience.
  • Experience working with the company's hardware, software, and equipment products.
  • Experience working with appropriate programming languages, operating systems, and software.
  • Interpersonal skills to work with customers and other unit personnel.
  • Ability to resolve non-complex hardware and equipment problems.
  • Willingness to travel.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.



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