Guest Services Coordinator
1 week ago
TerraBella Senior Living operates a network of over 30 communities focused on providing exceptional lifestyle and care options for seniors across various states. Our communities offer a range of living arrangements, including Active Independent Living, Assisted Living, Memory Care, and Respite Care.
Position Summary: We are seeking a dedicated Concierge for our community, TerraBella Thornblade. This role is essential in ensuring a welcoming atmosphere for guests, residents, and staff. The Concierge will handle incoming calls, relay messages, and provide general information.
Key Responsibilities:
- Perform reception duties and manage telephone inquiries.
- Accurately take and relay messages to the appropriate individuals.
- Welcome residents and visitors, addressing inquiries and providing directions.
- Assist the marketing department by organizing promotional materials.
- Prepare meal tickets and assist with meal count documentation for the dining services.
- Maintain updated records, including the Resident Phone List and Move-In/Move-Out Register.
- Coordinate appointments for residents, including services such as hairdressing and transportation.
- Ensure the reception area is tidy and organized.
- Distribute mail to residents and staff as needed.
- Keep resident forms for miscellaneous credits up to date.
- Adhere to company policies and procedures.
- Perform additional duties as assigned.
Qualifications:
- High school diploma or GED preferred.
- 1-3 years of experience in customer service or a related field, or a combination of education and experience.
Benefits:
TerraBella offers a competitive salary along with a comprehensive benefits package that includes medical, dental, vision, life, and disability insurance, paid time off, and holidays. Eligible employees can participate in our 401(k) plan with company matching, as well as our Employee Assistance Program and accident insurance options.
Thank you for considering a career with TerraBella Senior Living.
EOE D/V
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Guest Services Coordinator
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