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Patient Services Coordinator
2 months ago
Job Summary
We are seeking a highly skilled and detail-oriented Patient Services Coordinator to join our team at Prisma Health. As a key member of our front office team, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.
Key Responsibilities
- Patient Registration and Scheduling
- Register patients for appointments and services
- Schedule appointments and surgeries
- Verify patient information and insurance coverage
- Front Office Operations
- Manage front office workflow and prioritize tasks
- Answer phone calls and respond to patient inquiries
- Process patient payments and handle cash transactions
- Medical Records and Billing
- Manage and maintain accurate and up-to-date patient medical records
- Process and submit medical claims and billing information
- Follow up on outstanding claims and resolve billing issues
- Customer Service and Communication
- Provide exceptional customer service to patients and staff
- Communicate effectively with patients, staff, and external vendors
- Respond to patient complaints and concerns in a timely and professional manner
Requirements
- Education
- High school diploma or equivalent required
- Associate degree in a related field preferred
- Experience
- No prior experience required, but multi-specialty group practice setting experience preferred
- Certifications and Licenses
- Basic understanding of ICD-9 and CPT coding preferred
Work Environment
This is a non-management job that will report to a supervisor, manager, director, or executive. The work environment is fast-paced and dynamic, requiring strong organizational and communication skills.
