Guest Services Representative
1 week ago
Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? If so, the position of Guest Services Representative at stayAPT Suites Greer may be the perfect opportunity for you. In this role, you will be the first point of contact for our guests, managing their reservations and ensuring a seamless check-in and check-out process.
This position is ideal for individuals who thrive in a dynamic environment and are looking for flexible working hours. Weekend availability is essential, and being a collaborative team member is crucial as we foster a family-oriented atmosphere.
Key Responsibilities
- Welcome and register guests, facilitating check-in and check-out procedures while providing room keys and pertinent information.
- Address and resolve customer inquiries and complaints with professionalism.
Account Management:
Maintain precise records of guest accounts and transactions.
- Coordinate with housekeeping to ensure all accommodations meet guest expectations.
- Handle incoming inquiries regarding room availability, rates, and amenities through various communication channels.
Required Qualifications
- Strong organizational and time management skills, coupled with excellent customer service and interpersonal abilities.
- Proficient in Microsoft Office and familiar with reservation management systems.
- Ability to manage phone communications and navigate challenging situations effectively.
- Preferred experience of at least one year in a hospitality role, such as hotel front desk agent or guest service representative.
- A high school diploma, GED, or equivalent is required.
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