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Front Desk Associate

2 months ago


Marina California, United States Sanctuary Beach Resort Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at the Sanctuary Beach Resort. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay.

Key Responsibilities
  • Guest Registration: Register and assign guests to hotel rooms, ensuring accuracy and efficiency.
  • Front Desk Operations: Manage front desk operations, including handling guest requests, resolving issues, and maintaining a clean and organized workspace.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Respond to guest complaints and resolve issues in a timely and professional manner.
  • Team Collaboration: Work collaboratively with the front desk team to achieve departmental goals and objectives.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous customer service experience or equivalent training required.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in PMS systems.
What We Offer

As a Front Desk Associate at the Sanctuary Beach Resort, you will have the opportunity to work in a dynamic and customer-focused environment, with a competitive salary and benefits package.