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Front Desk Representative

2 months ago

City of West Hollywood California, United States Mondrian Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Mondrian Hotel. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities
  • Guest Check-In/Check-Out: Process guest arrivals and departures, ensuring accurate and efficient check-in and check-out procedures.
  • Front Desk Operations: Manage front desk operations, including handling guest inquiries, resolving issues, and maintaining a clean and organized front desk area.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure seamless service delivery.
  • Cash Handling: Handle cash, credit card transactions, and other forms of payment with accuracy and attention to detail.
  • Inventory Management: Maintain inventory of front office supplies, including paper, pens, and other essential items.
  • Team Collaboration: Work collaboratively with other departments, including housekeeping, food and beverage, and maintenance, to ensure excellent guest service.
  • Problem-Solving: Resolve guest complaints and issues in a professional and courteous manner.
Requirements
  • High School Diploma or Equivalent: Required.
  • Previous Front Desk Experience: 1-2 years of experience in a front desk or customer service role.
  • Excellent Communication Skills: Ability to communicate effectively with guests, colleagues, and management.
  • Problem-Solving Skills: Ability to resolve guest complaints and issues in a professional and courteous manner.
  • Attention to Detail: Ability to maintain accurate records and handle cash transactions with attention to detail.
What We Offer
  • Competitive Pay: $22.50 per hour.
  • Opportunities for Advancement: Opportunities for career growth and advancement within the company.
  • Team-Oriented Environment: Collaborative and supportive work environment.