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Automotive Operations Manager

1 month ago

San Diego, California, United States Stress Free Auto Care Full time
Job Overview

Stress-Free Auto Care is a modern, tech-enabled shop that believes taking care of your car should be an easy and stress-free experience.

We're seeking an energetic, positive-minded Automotive General Manager who embraces challenges with enthusiasm and prioritizes guest satisfaction above all else.

  • Oversee all aspects of daily operations, including scheduling, workflow management, & quality control.
  • Ensure efficient use of resources and high standards of service delivery.
  • Implement & enforce safety protocols and industry regulations.
  • Foster a positive work environment by providing ongoing coaching opportunities.
  • Uphold a customer-centric approach by ensuring prompt & courteous service.
  • Experience addressing customer concerns & complaints on Yelp & Google Reviews through CDC (Complaints, Damages & Comebacks).
  • Maintain strong relationships with customers to enhance loyalty & satisfaction.
  • Stay updated with industry trends, technological advancements, & other markets.
  • Maintain accurate records of operations, financial transactions, & employee activities.
  • Prepare regular reports for management regarding shop performance & key metrics.
  • Ensure compliance with all legal & regulatory requirements.
Responsibilities

As a General Manager at Stress-Free Auto Care, you will be responsible for:

  • Leading a team of technicians and service advisors to deliver exceptional customer service.
  • Managing daily operations, including scheduling, workflow management, and quality control.
  • Ensuring efficient use of resources and high standards of service delivery.
  • Implementing and enforcing safety protocols and industry regulations.
  • Fostering a positive work environment by providing ongoing coaching opportunities.
  • Upholding a customer-centric approach by ensuring prompt and courteous service.
  • Maintaining strong relationships with customers to enhance loyalty and satisfaction.
  • Staying updated with industry trends, technological advancements, and other markets.
  • Maintaining accurate records of operations, financial transactions, and employee activities.
  • Preparing regular reports for management regarding shop performance and key metrics.
  • Ensuring compliance with all legal and regulatory requirements.
Qualifications

To be successful in this role, you will need:

  • Proven experience as a General Manager or similar role in an auto mechanic shop.
  • Efficient in Digital Visual Inspections & Procedures.
  • Experience with Autoflow or similar platform, preferred but not required.
  • Strong leadership and managerial skills with the ability to motivate a team.
  • Solid understanding of automotive systems, repair techniques, and industry standards.
  • Solid understanding of financial management and budgeting.
  • Ability to multitask, prioritize, and manage time effectively.
  • Degree in Business Administration, Automotive Technology, or similar technical college.
Physical Requirements

The ideal candidate will be able to:

  • Occasionally lift and/or move over 50 pounds.
  • Ability to work with tools lifted above their head.
  • Work in tight spaces as dictated by the vehicle's needed repair.
  • Have the needed dexterity in order to efficiently use hand-tools.
  • Walk/stand for the majority of the workday.
  • Drive manual transmission vehicles.
  • Keeping a brisk work pace in a high-volume environment.
  • Efficiently navigate a computer.