F&I Customer Service Consultant
2 weeks ago
Position Overview:
Zurich NA is seeking to fill the role of an entry-level F&I Customer Support Associate or Consultant within the F&I Customer Services Team.
Key Responsibilities:
The Customer Support Associate will be tasked with managing non-routine inquiries via telephone and electronic communication from various stakeholders, including agents, insured individuals, regulators, and prospective clients. The goal is to provide exceptional customer service.
The Customer Support Consultant will handle a significant volume of inquiries that may necessitate thorough research.
Work Schedule:
This position requires availability from Monday to Friday, 10:30 am to 7:00 pm CST, with occasional Saturday shifts. Overtime may be required.
Work Environment:
This role operates on a hybrid model, allowing for a combination of in-office and remote work.
Primary Duties Include:
1. Researching and addressing inquiries from customers through various communication channels.
2. Documenting inquiry data in the tracking system.
3. Preparing referrals for agents and brokers to potential customers.
4. Assisting insured individuals and other parties in connecting with claims office staff.
5. Identifying the right business or marketing representatives for agents seeking appointments.
6. Investigating and directing complaints from insurance regulators to the appropriate departments for resolution.
Qualifications:
For Customer Support Associate:
- High School Diploma with no prior experience in customer service required.
- Proficiency in Microsoft Office.
For Customer Support Consultant:
- Bachelor's Degree with no prior experience in customer service required.
- Alternatively, a High School Diploma or Equivalent with 3 or more years of customer service experience.
- Proficiency in Microsoft Office.
Preferred Skills:
- Ability to multitask across various applications.
- Capability to manage multiple systems using several monitors.
- Detail-oriented with a minimum of 6 months of call center experience.
Health and Safety Compliance:
As a condition of employment, adherence to any COVID-related health and safety protocols is mandatory.
Benefits:
Zurich offers a comprehensive benefits package for employees and eligible dependents, along with competitive compensation.
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