F&I Customer Support Associate or Consultant

5 days ago

Sioux Falls, South Dakota, United States Zurich NA Full time
About the Role

Zurich North America is seeking a highly skilled and motivated Customer Support Associate or Customer Support Consultant to join our F&I Customer Services Team.

Key Responsibilities
  • Process non-routine telephone and electronic inquiries from agents, brokers, insureds, regulators, customers, claimants, and prospective customers to ensure delivery of excellent customer service.
  • Research and respond to telephone and electronic inquiries from customers, entering inquiry data into tracking systems as needed.
  • Prepare Agent Broker Referrals to prospective customers, identifying and providing a list of four agents in customers' vicinity.
  • Locate claims office staff for insureds and other parties calling to report claims.
  • Identify appropriate business or marketing reps for agents seeking appointments.
  • Investigate and route complaints from national/local insurance regulators and consumers to appropriate offices for resolution.
  • Enter inquiry data into tracking systems.
Requirements
  • Customer Support Associate:
    • High School Diploma and no prior experience required in the Customer Service area.
    • Experience with Microsoft Office.
    • Team Collaboration experience.
  • Customer Support Consultant:
    • Bachelor's Degree and no prior experience required in the Customer Service area.
    • OR High School Diploma or Equivalent and 3 or more years of experience in the Customer Service area.
    • Experience with Microsoft Office.
  • Preferred Qualifications:
    • Ability to multi-task using multiple applications.
    • Ability to handle various systems with multiple monitors.
    • Proficient with Microsoft Office.
    • Team Collaboration experience.
    • Excellent communication skills.
    • Detail-oriented.
    • Minimum of 6 months of call center experience.
    About Zurich North America

Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500.

We strive to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging.

We are committed to diversity and inclusion, and we do not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status, or any other legally protected status.

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