Service Coordinator

3 days ago


Grand Rapids, Michigan, United States Averro Full time
Job Summary

We are seeking a highly organized and detail-oriented Service Coordinator to join our team at Averro. As a Service Coordinator, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Record Management: Maintain accurate and up-to-date customer records, including account information and service history.
  • Service Coordination: Coordinate with service representatives to resolve customer issues and ensure prompt and professional service support.
  • Communication: Communicate effectively with customers, service representatives, and other stakeholders to ensure seamless service delivery.
  • Administrative Tasks: Perform administrative tasks, such as scheduling and booking technician travel, and assisting with service orders.
Requirements
  • Experience: 1+ years of experience in a customer service or administrative role.
  • Skills: Excellent communication and organizational skills, with the ability to work in a fast-paced environment.
  • Education: High school diploma or equivalent required.
Preferred Qualifications
  • Experience: 3+ years of experience in a customer service role.
  • Language: Spanish speaking is a plus.
  • Software: Experience with M3/Rover MRP System.
About Averro

Averro is a Veteran-Owned organization dedicated to delivering innovative talent solutions, business consulting, and technology services that propel businesses and careers forward. We live by our ethos: Family First | Be Uncommon | Culture Wins. These values show in our commitment to client satisfaction, timely support, and unmatched consultant care. Our Aim – Your Ascent.


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