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Service Operations Coordinator

2 months ago

Grand Rapids, Michigan, United States Aston Carter Full time

Position Overview

Aston Carter is seeking a dedicated Services Coordinator to join our dynamic team. This role is essential in delivering exceptional customer support and ensuring client satisfaction through effective communication and problem-solving skills.

Key Responsibilities

  • Act as a liaison between customers and various internal departments, including Sales and Operations, to facilitate seamless service delivery.
  • Respond to customer inquiries and resolve issues promptly, prioritizing urgent matters to enhance client experiences.
  • Maintain comprehensive knowledge of product offerings, pricing, and shipping schedules to provide accurate information to clients.
  • Document customer interactions and transactions meticulously in our systems to ensure a clear record of communications.
  • Assist in the onboarding of new customers by coordinating with the credit and collections team for application processing.
  • Support the Credit department in addressing invoice disputes and billing discrepancies.
  • Provide freight estimates and collaborate with Operations to ensure timely deliveries.
  • Perform additional duties as assigned to support team objectives.

Qualifications

  • Must possess experience with SAP (ERP) systems.
  • 1-2 years of relevant experience in a customer service or coordination role.
  • Prior experience in a warehouse or manufacturing environment is highly preferred.
  • Strong customer service orientation with a proven ability to work collaboratively across teams.
  • Comfortable working in a fast-paced environment with operational demands.
  • Willingness to undergo a drug screening as part of the hiring process.

Team Environment

You will be part of a collaborative team consisting of four members, including Warehouse Associates and management personnel, working together to achieve service excellence.

About Aston Carter

Aston Carter is committed to providing outstanding corporate talent solutions, specializing in various professional sectors. We pride ourselves on our diverse and inclusive workplace, ensuring that every team member has the opportunity to thrive and contribute to our collective success.

Diversity, Equity & Inclusion

At Aston Carter, we believe that diversity and inclusion are fundamental to our success. We strive to create an environment where all employees feel valued and empowered to achieve their best.