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Service Operations Coordinator

2 months ago

Grand Rapids, Michigan, United States ADT Full time
Service Coordinator Overview:

As a vital part of our operations, the Service Coordinator plays a crucial role in ensuring seamless communication and coordination within our service team.

Key Responsibilities:
1. **Manage Service Requests:** Oversee and prioritize incoming service requests to ensure timely responses and resolutions.
2. **Coordinate Dispatch Operations:** Facilitate the efficient dispatch of service personnel to client locations, optimizing route planning and resource allocation.
3. **Client Interaction:** Maintain professional communication with clients to provide updates and gather necessary information for service delivery.
4. **Documentation and Reporting:** Ensure accurate documentation of service activities and prepare reports for management review.

About Us:
We are a leading provider in the life safety integration sector, dedicated to delivering exceptional service and support to our clients. Our commitment to excellence and innovation sets us apart in the industry.