Guest Services Coordinator

2 weeks ago


Grand Rapids, Michigan, United States DoubleTree by Hilton Hotel Grand Rapids Airport Full time
Job Overview

We are seeking a dedicated and professional Hospitality Front Desk Representative to provide outstanding service to our guests at the DoubleTree by Hilton Hotel Grand Rapids Airport. Your role will involve welcoming guests, managing their reservations, and addressing any inquiries to ensure a pleasant stay.

Key Responsibilities:
  • Address customer concerns and resolve issues effectively.
  • Coordinate with housekeeping to ensure rooms are prepared for incoming guests.
  • Handle room bookings through various channels, including in-person, online, and phone inquiries, while providing information about room availability, amenities, and rates.
  • Maintain accurate records of guest accounts and transactions.
  • Check guests in and out, distribute room keys, and securely process payment information.
Qualifications:
  • Preferred: 1 year of experience in a front desk role or similar position within the hospitality sector.
  • Proficient in managing phone calls and handling challenging situations with poise.
  • Strong organizational, time management, and customer service skills.
  • Familiarity with Microsoft Office and reservation systems is advantageous.
  • High school diploma or equivalent required.
About Us

Our hotel offers a distinctive experience for both business and leisure travelers, featuring amenities such as an indoor pool, sauna, and fitness center. Guests can enjoy on-site dining at Ganders Restaurant, which provides 24-hour room service. Each guest room is equipped with complimentary Wi-Fi, coffee makers, and other conveniences. We also offer a gift shop and ATM on the premises, along with a complimentary airport shuttle service.



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