Client Relations Specialist

2 weeks ago

St Louis, Missouri, United States Aspire Software Full time
About Aspire Software:
At Aspire, a proud member of the ServiceTitan family, we are the foremost SaaS provider catering to the commercial landscaping, snow and ice management, and janitorial sectors.

Since our acquisition by ServiceTitan, the leading software provider for trades, we have enhanced our cloud-based business management system, empowering contractors to optimize their operations, gain valuable insights, and delight their customers.

Joining our team means becoming part of one of the fastest-growing organizations in the St. Louis area, recognized for our outstanding workplace culture by both the St. Louis Business Journal and Inc. Magazine. Our solutions are trusted by numerous premier field service leaders across the U.S. and Canada, enabling them to make informed business decisions.

Our collaboration with ServiceTitan has allowed us to expand our platform and customer base while preserving our supportive and close-knit culture.

Your Role:
As a Client Relations Specialist, your primary responsibility will be to address client inquiries and challenges as they arise through our formal ticketing system, emails, forums, and phone communications.

This role necessitates a comprehensive understanding of the Aspire software platform and exceptional communication skills to convey its functionalities to clients.

Reporting to the AspireCare Manager, you will be an integral part of the AspireCare team, where you will identify and deliver solutions to client challenges in a dynamic and fast-paced setting. Your goal will be to consistently surpass client expectations and anticipate their future requirements.

Key Responsibilities:
- Address client inquiries, which may involve troubleshooting, training, or additional support.
- Conduct first-level troubleshooting of client issues to identify root causes, establish reproducible conditions, and document scenarios clearly.
- Adhere to established ticket management procedures, including prioritizing, resolving, and documenting client issues.
- Independently test client-reported software bugs and enhancements before informing clients of updates.
- Provide timely feedback regarding product design and functionality concerns.
- Train both new and existing clients on the operation of AspireCare and fundamental Aspire Software concepts.
- Maintain clear and concise communication with clients and within the organization.
- Assist team members in responding to client requests and inquiries through various communication channels.
- No travel is anticipated.

Qualifications:
- A Bachelor's Degree or equivalent experience is required.
- A minimum of 2 years of experience in customer service, client-facing, or account management roles.
- Excellent communication skills, capable of engaging with all organizational levels.
- Familiarity with Intercom or similar issue reporting and tracking systems is advantageous.

Work Environment:
Aspire's office is situated in Chesterfield, St. Louis County, MO, with a hybrid work model (4 days in-office and 1 day remote).

We are also excited to announce the opening of a new office in North Dallas, TX, and are eager to expand our team in the DFW area.

Employees based in the Dallas area will work remotely until the new office opens, at which point they will transition to the hybrid work model.


Our Commitment:
At Aspire, we celebrate individuality and diversity. We believe that the convergence of varied perspectives and experiences enriches our product and culture.

We strongly encourage individuals from underrepresented groups to apply.

We are committed to creating an inclusive environment and do not discriminate based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy, genetic information, military or veteran status, sexual orientation, or any other characteristic protected by applicable laws.

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